Following quite far reaching complaints and reports, we held a poll last week to investigate just how prevalent issues with wear and tear on the DualShock 4 analogue sticks really was.
For those unfamiliar with the issue, within less than two months, many people have complained of the rubber on the left analogue stick in particular (simply because it sees lot more use) wearing away, losing the mottled texture and potentially even splitting through to the plastic core. While my DualShock 4s have both had a degree of wear, our very own Peter found that his controller suffered from the rubber splitting.
So we ran a poll, asking whether you had seen any wear and tear of your own, whether your thumbsticks had split apart or if you’d not noticed any wear at all. There were 6,253 votes with the following breakdown:
- No wear and tear – 3,907 (62.48%)
- Texture rubbing away – 1,724 (27.57%)
- Rubber splitting – 622 (9.95%)
That means a combined 37.52% or 2,346 reported that there was some form of noticeable wear and tear on their controller(s), with early 10%, at 622 votes, stating that their controllers had the rubber splitting apart.
While we have to allow for a certain margin of error within these poll results, given the anonymity of internet polling, these percentages are sufficiently high to indicate quite a significant issue. With 4.2 million consoles sold by the end of 2013 and many people purchasing additional controllers, this could be manufacturing or design issue that has led to several hundred thousand DualShock 4s with splitting rubber and millions with excessive wear and tear.
We have requested comment from Sony on this, but if your DualShock 4s suffer from splitting, we would recommend that you exercise you rights and get in touch with the retailer that you bought from or Sony directly to organise a replacement.