Don’t Like Mass Effect 3’s Ending? Just Send The Game Back.

Remember the end of Ashes to Ashes? I didn’t totally like it, not 100% anyway, and I was left with a few unanswered questions and niggles. So once I’d watched the entire series through I took the DVD box sets back and got my money back.

I didn’t, of course. That would be crazy.


But – hey – this is the games industry, and crazy is par for the course apparently. The latest? Gamers not happy with Mass Effect 3’s ending are sending the game – opened, completed – back to retailers like Amazon for their money back.

According to the blog, Amazon at least will “issue a full or partial refund if you are not satisfied with the quality of Mass Effect 3, and it is the developer’s fault.”

The developer’s fault? It’s their fault you don’t like the ending? Has it really come to this? There’s even talk that gamers that bought EA’s latest RPG from the PlayStation Network are asking for their credit back for a similar reason.

Same with EA’s own Origin.

It’s not hard to see how this could set a worrying precedent. If one retailer starts accepting the game back, others will follow, and then where does it stop? My GTR doesn’t take corners well enough in GT5 – return. Tony Hawk’s skateboard has a scuff on it – return.

Again, it’s perhaps worth re-iterating that I’ve not played Mass Effect 3 (it’s really not my thing) so don’t know just how invested gamers have been with the series, but from what I’ve read that ending actually sounds quite cool.

That said, I do appreciate that BioWare essentially seem to have gone back on their word a bit – the game was originally meant to have multiple endings that, from what I can gather, hasn’t transpired into the final thing.

“There are many different endings,” said the studio’s Mike Gamble. “We wouldn’t do it any other way. How could you go through all three campaigns playing as your Shepard and then be forced into a bespoke ending that everyone gets?”

Maybe one day I’ll play through all the games.



  1. reminds me of the good old days when game gave you a 7 day money back gurantee if you werent happy with your games…
    in todays gaming environment you would be forever going back to game..
    imagine picking up cod warfare at 9 am and by tea time taking it back ..

    • Gamestation gives you 10 days and if you don’t like it you can return even if you opened it

      • Yeah but they won’t be around in 10 days time!

  2. This just highlights Amazon’s excellent customer service. That’s why I use them most of the time; great delivery, great price (most of the time), and great service.

  3. People who have no affiliation with Mass Effect whatsoever should really stop wondering and accusing. If it has touched _that_ many people surely something is wrong?

    “I don’t know the reason behind those people’s actions but surely if you look from the outside there’s no reason at all” Yeah well for you there isn’t.

    • It’s just being as selfish as the moaners. If you accept the ending well accept everyone else and their opinions then. And telling BioWare to not change it? That’s the same. Let them think for themselves? If they want their fans satisfied they’ll find a way. If they don’t it’s their choice and totally acceptable but it doesn’t mean we should be kept being fed shit games. Raise the quality and stand up to what you do and everyone will be happy. It’s not _just_ art, it’s a product meant to entertain and if it doesn’t fulfil it’s purpose it’s about the same as a mouldy hamburger.

      • Mmmm – Mouldy Hamburger…


      • But you can’t please everyone. That is a well established fact. There are no games/films/books that absolutely everyone enjoys.

        Whatever the story, there will be some people who aren’t that happy with it. If the majority are (as seems the case here) then I say it’s fair enough to leave it be.

  4. “The developer’s fault? It’s their fault you don’t like the ending?”

    Yep. They made the bad ending, not us. Still, getting a refund for just that is silly as the main chuck of the game is very enjoyable, as dissatisfied I am with the ending.

    • Refund is indeed silly as it doesn’t solve the problem, we still get a “bad” game.

      • There’s just nothing to spend that money on if you want such an experience. If there was a second game that played like Mass Effect and had good endings, it would make all the sense.

    • That’s exactly the point. If the whole game was broken and crap then fine but the story is one small part and it’s not bad it’s just not great. Certainly doesn’t stop the game being fun.

  5. I didn’t like the ending for Dungeon Hunter on the Vita and the fact I paid £30 for it I wonder if I can get my money back for that? Think I’ll wait till I’ve got the platinum first.

  6. This seems a little bit nuts

  7. It’s not just that the ending is bad. It’s that Bioware repeatedly lied about the degree of choice the player would have in the run-up to launch. Of course people are going to be pissed off with an ending that ruins hundreds of hours of play and any replay value – which it absolutely does – but the reasoning behind this is the same as the FTC complaints: false advertising.

  8. Serious WTF

  9. I always used to do that at Gamestation (RIP). Buy a game complete it take it back get another worked like a charm and saved me a bucket load of money!

    • Then the blood of GAME is on your hands, lol

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