A week ago, Starhawk launched on the PSN Store or at least it was supposed to have launched. Instead, European users were greeted with what looked like an incomplete update. Upon visiting the PSN Store and clicking through to the Starhawk section, it seems that the majority of content is unavailable with eight out of twenty items not being selectable, or even displayed.
Soon after last week’s update, Dylan Jobe, President of Starhawk’s developer Lightbox Interactive, Tweeted that SCEE were aware of the issue and working on resolving it.
European #Starhawk players — SCEE is working on resolving the issues with DLC not being properly displayed. Thanks for your patience!!!
— 𝘋𝘠𝘓𝘈𝘕 𝘑𝘖𝘉𝘌 (@DylanJobe) September 26, 2012
To get around the issue, users still need to search the store for “Starhawk” and then the three different versions of the full game along with all the DLC is available to download. Don’t forget Starhawk DLC will always be free to PlayStation Plus subscribers, and new maps will always be free to everyone making it a great value proposition if you do download it from the store.[drop2]Having to search for the content in order to download it may not be the biggest issue to fans of the game who will more likely persevere to get what they want using the “workaround” to download the free and premium content, but a store isn’t just a repository for obtaining the items you know you want, it’s obviously a storefront too, where browsers turn into buyers. It also seems bizarre that Starhawk hasn’t been added to the PlayStation Plus section of the store, somewhere many people probably visit on Wednesdays to see what new content is available to download as part of the subscription. In short, a great promotional area of the store.
Starhawk’s ‘missing tile’ issue, and the seemingly unavailable content it causes alongside the lack of advertising of Starhawk in the PlayStation Plus section all add up to another missed opportunity for a Sony published product. This comes a week after ex-PlayStation PR staffer, Will Powers accused Sony of sending first party titles out to die.
Whilst that’s not linked to SCEE in any way it just adds to the overall perception that when it comes to promoting their own titles, Sony’s efforts sometimes fall short.
This isn’t the only issue facing the EU PlayStation Store at the moment, as there’s the ongoing mystery surrounding absent titles such as Counter Strike: Global Offensive – a situation not helped by a continued lack of communication from the team. It’s this kind of thing that ensures SCEE aren’t often cast in the best light.