The understanding amongst us will note that a company serving millions of customers across dozens of territories is likely to see the odd hiccup every now and again. Those who bought PSN shooter Sine Mora last week from the Store will be less understanding, no doubt.
It’s not so much that the version sold was actually a demo and that customers had spent twelve quid on something that should have been free, it’s more that, six days later, nobody has been refunded (to my knowledge) and that those affected are still unable to actually get the full game.[videoyoutube]It seems that the download was faulty for about six hours, according to emails from SCEE’s customer services I’ve seen. Oh, and it shouldn’t have been £11.99 – the price was changed to its correct rate of £7.99 after four hours of being on sale last Wednesday afternoon.
Frustratingly, those emailing customer support are told to call instead, regardless of how much information has been offered up already. Presumably a security thing, but calls to SCEE’s 08- line aren’t cheap. One post on the main forum thread about this says they’ve already racked up £3 in calls – a reasonable percentage of the price of the game.
Customers are being told refunds will be in their wallets within two days, although that mantra appears to have been the case since last Friday. I don’t know if people are getting refunds, but if they are it’s certainly not everyone involved.
And whilst £12 might not be that much for some, remember that anyone who got the faulty download initially still can’t actually play the game unless they buy it again – they’re unable to download the game with the same PSN account as it just doesn’t proceed past the demo if re-downloaded.
Likewise, in these cases, the PS Vita version doesn’t work past the trial period.
The game is, obviously, OK to download now.