Character Transfer Error For GTA Online Between Gens If Account Not Active Since 2013

Grand Theft Auto V for the new generation is out today, and  no doubt a lot of people will be picking it up to visit an improved Los Santos. Some players will be jumping right on to GTA Online, which allows players to transfer their character from the previous generation. However, there seems to be an issue with the transfer between last generation and new generation if you haven’t played GTA Online since 2013. The issue has been highlighted by Rockstar, and the developer is working on it.

Question: I haven’t played GTA Online since 2013. When I try to transfer to PS4 or Xbox One, it says “No previous Grand theft Auto Online data is associated with your Social Club account.” I then tried to go back and play GTA Online on PS3 or Xbox 360 to verify, but it says the Rockstar services are unavailable. Help!

Answer: We are urgently looking into an issue preventing character transfer and GTA Online login on accounts that haven’t played GTA Online since 2013…Apologies for any inconvenience caused, and thanks for your patience.

If you are one of those players facing this transfer problem then it might be an idea to not go online yet, otherwise you’ll have to create an entirely new character and lose that progress. Hopefully we’ll get an update soon about a fix.

Source: Rockstar



  1. Well I went on over the weekend and the weekend before that for the first time since I’ve had my PS4 so I take it I’m safe???

    I did notice all my vehicles have disappeared from my garage and tried all the tips to get them back but they just don’t seem to exist. The Mechanic says I have no vehicles and the Insurance company never answers its phone. I logged onto the Rockstar Social Club and it seems to have no record of me ever owning a vehicle which is bloody annoying. Admittedly I did blow my car up the last time I used it (last year) but it was insured, plus I’m sure I had another car and a MotorBike. In fact, I’ve just remembered I bought a boat too and I bet thats gone as well.

  2. I haven’t been on since 2013. I got my character up last night but none of my other stuff as in house and cars. I haven’t been able to get online since I got up today. Now there’s a new patch that won’t let me download it. So I guess I’m stick offline for a while.

    • I’m suspicious though it’s a 1.14gb or close to that download which is same size as previous update. It’s stopping my from accessing online.

    • Probably the same patch. I just logged onto the social club and clicked on Garage, it says ‘unable to retrieve personal vehicle details.’ so I’m guessing this could have been like this for months… who knows.

      • I had just downloaded again though which is very strange. Also still won’t let me online.

  3. Was bound to happen. There will never be a smooth launch game that involves being online/connected.
    Was planning on getting it around Xmas as Assassin’s Creed Unity will keep me busy.

    • Ironically I’ve done the opposite. I’ve bought GTA V for now to play the SP again and saved AC Unity for Santa to deliver on Christmas day so hopefully all the guys at Ubisoft could sort out the state of the game by then.

      I didn’t play much of GTA online so I’m not really losing any progress.

  4. I’m just waiting for my Postie to pop a copy through my letterbox. Come on Postie!

    • Getting mine delivered to my office but the fact it hasn’t turned up yet is worrying. I ordered through Tesco and I think they use Royal Mail which have already delivered morning and afternoon post. I can see a tantrum coming on.

      • What’s worse is I’ve just been informed we no longer get Royal Mail afternoon post. That would explain the missing afternoon post.

    • I went Mr wise-guy. After being told yesterday afternoon there wasn’t enough work for me today I decided to walk to my local supermarket at midnight. Thinking Far cry will turn up with postman earlyish and Amazon will get their couriers to deliver but they don’t come til late afternoon. I was wrong GTA turned with post and far cry wasn’t there. So I got 2 copies of GTA but wanted Far cry 4 more.

      • Send me the GTA copy. Ta =P

      • I will Crazy_Del if you want to pay me for it.

  5. I’ve got next to no progress online anyway, so no biggie!

  6. I’ve just pre-ordered Dragon Age for a smidgeon under £40.

    • Clearly I’ve commented on the wrong post :(

  7. Update guys

    according to rockstars support page the profile transfer issue is now fixed on ps4 with a fix for xbox one due tomorrow. Im at work so can’t check but sounds like its fine now

    See you online!

    • I would check if my god damn copy turned up like it should’ve done!!!

      • I feel for you, know how frustrating that is. Moral of the story, never rely on someone like tesco for launch days. You should order from shopto mate, they will always have the game with you for morning post on launch day and often the day before, they even email you a picture of your package once its been dispatched, they’ve never let me down once

      • Tell me about it. Luckily there’s the footie to watch & new Battlefield maps to play. I almost bought Farcry 4 cos I was looking forward to playing a new game.

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