A group of PlayStation Plus members are reporting that they have lost access to the Sony service and all affiliated content over the past few days, despite being told by support representatives that their accounts are all valid and have not expired. Issues first arose a few days ago with more and more people saying they can’t access any of their digital content, with a thread on the PlayStation community site at 49 pages at time of writing.
A couple of users including David White have got in touch with TheSixthAxis about this problem, providing further details.
It messed up for me on the 30th. Just came back from a birthday lunch so thought it was something to do with my birthday confusing my account to begin with. Can’t remember what prompted me to try the license reset but when i did it went (0/1) then (1/1) then locked me out of everything.
Customer support believe it is Now Beta related from what people are saying. I did mention the Beta to them when I called but they weren’t aware of what it was. I didn’t realise myself that it may be Now related until I spotted the forum.
David currently can’t access any of his digital content, purchased or Plus related, with the download list also out of action. Free apps such as Vevo & BBC iPlayer are also inaccessible, with the PS4 system stating he doesn’t have the license. The PS4 David is using is the confirmed primary console linked to his account. Kathyrn White, David’s wife, also has a PS4 account but is not a Plus member and the store as well as the free applications are accessible through her log in, confirming this issue is account based and not system based.
The first image in the gallery above shows David’s account with the Plus icon, with the second showing that icon now gone. David confirmed with Sony that his subscription will not expire until July. A second user, who wishes to remain anonymous, sent the last image in the gallery showing his services list was completely empty despite having items there before.
Sony has issued a statement on the issue on the support thread saying:
As a lot more reports on this have come in over night I have escalated it to the Network team for investigation. In the mean time you are welcome to contact PlayStation Support to log your issue individually but hopefully a blanket solution will be applied to all those affected.
While the PS Now beta is currently being blamed for this issue there isn’t conclusive proof, at least not yet. TSA will try to get a more detailed statement from Sony, but with it being the Bank Holiday weekend in the UK a response is unlikely to be received quickly. If you have been affected then TSA would like to hear from you too, and we shall continue to update as we find out more about this account issue.
Update: Lots of people are getting in touch saying problems started when restoring licenses. If you are in the PS Now beta do not do this as it may be one of the causes leading to being locked out of digital content.
Update 2: There may be a fix, albeit temporary, that unlocks digital content. The advice comes from Taylor on Twitter.
@thesixthaxis there is a work around to accessing your locked games, go & start them from the library, that unlocks the games that are lock
— Taylor かめはめ波 (@FoShoShoShoow) May 4, 2015
Thank you, Taylor.
Source: Thanks to David White, Kathryn White & Anonymous source/ PlayStation Community Thread