Nintendo of America are to face a class action lawsuit in regards to Joy-Con ‘drifting’, the term used to describe a fault when then Joy-Con analogue stick seems to register that it is being moved but it is not.
The plaintiff, Ryan Davis, has got the amazingly named law firm Chimicles Schwartz Kriner & Donaldson-Smith on the case and they are claiming that Nintendo “fails to disclose the defect and routinely refuses to repair the joysticks without charge when the defect manifests and never disclosed this material defect to consumers.” The go on to describe Nintendo’s failure to disclose the problem as “unfair, deceptive and/or fraudulent.”
Mr. Davis’ Joy-Cons started drifting after eleven months and he sent them for repair as the were covered by warranty, but three months after the controllers were returned so did the drifting. He also claims a second set of controllers also incurred the fault after thirteen months. Davis is after monetary compensation, ‘cos America, but also demands “declatory relief” in regards to Switch owners rights.
The staff over at NintendoLife report that “almost all of us have had [Joy-Con] problems at one time or another over the last 24 months” and although there are many suggestions on how to fix the problem no one has come up with a solution that works every time.
“One commonly suggested solution is to clean the area underneath the joystick, with either compressed air, cotton swabs and alcohol, or electrical contact cleaner spray,” suggest DigitalTrends, “Another fix for tech-savvy gamers is to replace the Joy-Con joystick entirely,” they add, rather less helpfully.
YouTube is packed full of videos explaining the problem and how to fix it but be warned, there are also many videos showing gamers taking their Joy-Cons apart and completely ruining them. If you do have the problem it’s best to send the controller back to Nintendo rather than try and fix it yourself.
UPDATE: Nintendo have issued a statement in response to the class action lawsuit.
“At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them,” said a spokesperson.
“We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.”