It seems that people who pre-ordered their PS5s from GAME may not all get their consoles on release day. The retailer has messaged customers this evening stating that due to the demand on delivery networks there could be delays.
Now, you may remember that in September GAME started levying a £10 delivery charge for people who pre-ordered a new console. As of right now, refunds for that delivery charge have not been mentioned. The statement from GAME is below.
Thank you for ordering a PlayStation 5 with GAME. We wanted to let you know that our teams have been working hard over the past few weeks to prepare you o der for you. Due to the volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all Retailers and Couriers. Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this.
However, for reasons beyond the control of GAME, YODEL have informed us today (18th November ) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday. You will receive tracking information later today to the email address that you placed your order with and can click through the link to see the status of your order. Please continue to check your email Inbox and Junk/Spam folders for delivery updates directly from YODEL. We would like to apologise for any disappointment that this may cause you but we can assure you that your console is packed and ready to be delivered by one of our couriers.
The news has been blowing up on Twitter, with user Obiadekenobi getting in touch with us. We have seen other instances of this delivery delay message being sent out. We have contacted GAME for a statement regarding refunds, and will update when we hear from the company.
Update: Yodel has released a statement on the matter.
“Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.
The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.”