Currys PC World cancelling PS5 orders taken before 9am today day due to administrative error

I hate to repeat myself but this is going swimmingly isn’t it? It turns out that Currys PC World let customers grab a PlayStation 5 before they should have gone on sale at 9am and are now in the process of cancelling those orders, issuing refunds, and putting the stock back on sale. They state they will be refunding customers within 24-48 hours.

Unfortunately due to an error on our site we were allowing customer to check out the PS5 before they went live at 9am. Due to this we have had to cancel orders and the funds will be released back to you. Please accept my apologies

This would explain this Tweet from the main Currys PC World account.


This is the latest in a long line of cock ups from retailers across the globe during the launch of the PlayStation 5 and Xbox Series XS. Yesterday, GAME warned that UK customers with a PS5 pre-order might not get their console on launch day, blaming delivery service Yodel. However, Yodel have hit back and denied it is their fault, issuing their own statement.

Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.

The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.

PlayStation 5 Guides and more from TheSixthAxis

Source: Twitter

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News Editor, very inappropriate, probs fancies your dad.


  1. Was it an “error” people were exploiting deliberately? Or did people accidentally manage to buy them early?

    Because if you had to deliberately do something to buy it before they said you were going to be able to buy them, it’s quite amusing they’re taking 24-48 hours to refund them. People cheating to get a PS5 end up with no PS5 and no money to buy one today.

    If it was just people saw it was live before 9 and bought one then, it’s not so funny and they really shouldn’t be taking that long to refund the money.

    • I don’t think they have a choice over how long it takes to refund the money. Takes 2-3 days for money to show up in my account after a payment or refund normally, unless it comes from an account tied to the same bank I work with,

  2. Game are using yodel?!! I get that they’re probably the cheapest, but that’s for good reason.

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