I hate to repeat myself but this is going swimmingly isn’t it? It turns out that Currys PC World let customers grab a PlayStation 5 before they should have gone on sale at 9am and are now in the process of cancelling those orders, issuing refunds, and putting the stock back on sale. They state they will be refunding customers within 24-48 hours.
Unfortunately due to an error on our site we were allowing customer to check out the PS5 before they went live at 9am. Due to this we have had to cancel orders and the funds will be released back to you. Please accept my apologies
This would explain this Tweet from the main Currys PC World account.
Our 9am go live for the PS5 is unfortunately on hold. We’re really sorry as we know a lot of you are really excited to get your hands on the PS5, we are hoping that it will go live later today.
Keep your eyes peeled on our page for more updates 👀
— Currys PC World (@curryspcworld) November 19, 2020
This is the latest in a long line of cock ups from retailers across the globe during the launch of the PlayStation 5 and Xbox Series XS. Yesterday, GAME warned that UK customers with a PS5 pre-order might not get their console on launch day, blaming delivery service Yodel. However, Yodel have hit back and denied it is their fault, issuing their own statement.
Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel.
The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.
PlayStation 5 Guides and more from TheSixthAxis
- PlayStation 5 Console Review
- DualSense Controller Review
- Astro’s Playroom Review
- Marvel’s Spider-Man: Miles Morales Review
- PS5 Guide – What are Accolades and how to earn them
- PS5 Activity Cards and how they work
- PS5 Trophies – what new features to expect