A number of claims have been made online of PlayStation 5 orders placed at Amazon going missing by various means. Consoles have gone missing through deliveries being falsely labelled as successful or packages with incorrect contents, with even one of our regular TSA writers having been affected.
In response to these claims, Amazon issued a statement to VGC saying, “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
While most of our deliveries have been successful for TSA’s writers, one did vanish into thin air. Nic B’s order was simply labelled as “handed to resident” in Amazon’s system, but this simply did not happen. Amazon’s customer services team said it could be a mis-scan and that it would arrive by Saturday. We’ll see…
Elsewhere, freelance journalist Bex April May videoed her box opening to find a… well, see for yourself.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
The problem is a serious one though. Even if the vast majority of PlayStation 5 orders placed through Amazon have been successfully and correctly delivered, the allegations would suggest issues running through Amazon’s supply chain, both within their warehouses where items are picked and with their network of delivery drivers. While Amazon as a company probably won’t gain much sympathy here, and their promises to put things right will mean replacing the PS5s or refunding the orders at their own expense, this still amounts to theft and fraud by their employees.
The PlayStation 5 is worth £449, but that’s just the MSRP. The PS5 is one of a number of gaming-oriented bits of tech that has been targeted by botnets and scalpers over the last few months, alongside the Xbox Series X, Nvidia’s Geforce 3000 series GPUs, and AMD’s Ryzen 5000 CPUs and Radeon 6000 series GPUs. With many of these in short supply or out of stock, scalpers are flogging them on various sites for quite a mark up.
A mass of PS5 consoles have appeared on eBay overnight with some chancers asking in excess of £10,000 with prices averaging at around £700 for the PS5 Digital Edition and £750-800 for the PS5 Disc Edition. With many of these consoles being available for cash in hand via local collection, scalpers also appear to flouting the UK’s lockdown laws for some fast cash. Not cool.