CD Projeckt RED have broken their silence and apologised for the performance of Cyberpunk 2077 on PlayStation 4 and Xbox One. They apologise for not showing footage from those versions before the game launched and say they “should have paid more attention to making it play better on PlayStation 4 and Xbox One.”
They have also said that if gamers are unsatisfied with the game they can get a full refund for both the digital and physical editions. Here is the full statement.
First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working — we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.
Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.
Marcin Iwiński, Adam Kiciński, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr Karwowski
P.S. PC gamers will also be getting regular updates and fixes improving the game
While the apology and refund is nice, it still doesn’t change the fact that the last-gen versions of the game were clearly not ready to be released but CD Projeckt RED hid that fact from the public buy not showing footage and only allowing the PC version to be reviewed.
Just seventeen days ago CD Projekt joint-CEO Adam Kaciński said that Cyberpunk 2077’s performance on base PS4 and Xbox One is “surprisingly good” during an investor call.
“We believe that the game is performing great on every platform,” he said. “Of course, a bit lower than on pros, but surprisingly good, I would say for such a huge world. So, bit lower, but very good.”
Misleading the public is one thing, misleading investors is an entirely different kettle of fish.
Source: CD Projeckt Red