CD Projeckt RED apologise for Cyberpunk 2077’s performance on PS4 and Xbox One, offer full refund

CD Projeckt RED have broken their silence and apologised for the performance of Cyberpunk 2077 on PlayStation 4 and Xbox One. They apologise for not showing footage from those versions before the game launched and say they “should have paid more attention to making it play better on PlayStation 4 and Xbox One.”

They have also said that if gamers are unsatisfied with the game they can get a full refund for both the digital and physical editions. Here is the full statement.

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Dear gamers,

First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.

Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working — we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.

Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.

Humbly

Marcin Iwiński, Adam Kiciński, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr Karwowski

P.S. PC gamers will also be getting regular updates and fixes improving the game

While the apology and refund is nice, it still doesn’t change the fact that the last-gen versions of the game were clearly not ready to be released but CD Projeckt RED hid that fact from the public buy not showing footage and only allowing the PC version to be reviewed.

Just seventeen days ago CD Projekt joint-CEO Adam Kaciński said that Cyberpunk 2077’s performance on base PS4 and Xbox One is “surprisingly good” during an investor call.

“We believe that the game is performing great on every platform,” he said. “Of course, a bit lower than on pros, but surprisingly good, I would say for such a huge world. So, bit lower, but very good.”

Misleading the public is one thing, misleading investors is an entirely different kettle of fish.

Source: CD Projeckt Red

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Written by
News Editor, very inappropriate, probs fancies your dad.

9 Comments

  1. I’m so glad I don’t preorder games any more, it means I always get to see the fallout of a release and can judge when/if I should buy the game. In this particular case, I’ll buy it once the PS5 version appears with all DLC content included at a dirt cheap price between £10-15… Though, even that price seems like too much to pay to support this shoddy work practice.

    I wonder how many people were suckered into buying this game by that woman who did the PR videos (I think she’s head of their social media?). Admittedly, she does have absolutely gorgeous eyes, but I saw through the eyes, to the lies!

    • You could always be a better cyberpunk by purchasing this bundle instead:

      https://itch.io/b/723/be-a-better-cyberpunk

      But yeah, I’m of the same mind to hold off for a GotY edition on PS5 so I don’t have to put up with bugs or the same ridiculous load times that TW3 had.

      • Part of the reason I don’t buy at launch is because I can’t afford £50 each time, so I won’t get the $60 bundle, but will purchase the $10 bundle. Thanks for the link!

  2. Unfortunately you can’t lie to the public, my experience hasn’t been that bad on the Series X with the system crashing once.

  3. It’s time the industry stopped committing themselves to release dates they can’t meet. Almost every major game gets delayed. Stop announcing games so early too.

  4. Imagine they did the opposite; give it a release date far, far away (like a year after when they’d like to release) and then, once it’s properly finished, bring the release forward to only a few weeks/a month away from the announcement. It’s a win-win-win.. fans don’t get upset by the game being pushed back, it being a buggy mess on release and the added benefit if they can manage to get it out earlier.

    • That comment’s meant to be a reply to Starman.

      • I’d like that idea too, as long as they don’t show too much of the game. It would give them the flexibility to keep polishing the game. Even though cyberpunk 2077 has sold plenty already, it’s clear a lot are now holding off until its in a better state.

  5. I got to admit, I’m still surprised everyone went into this collective trance of completely overhyping Cyberpunk, believing everything CDPR’s marketing department ever wanted you to.
    Of course it would’ve been nice had this suddenly turned out to be the mother of all games. But, realistically, the probability of that was zero.

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