Cyberpunk 2077 has sold 13 million copies, despite launch issues and refunds

In a reactionary move to a lot of the bad press of the last few weeks and the concerns of investors, CD Projekt have issued a statement to say that over 13 million copies of Cyberpunk 2077 have been sold.

That figure is an estimate of the total number through both retail stores and digital storefronts, but also factors in the number of refund requests that the company has seen over the last week.

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While Cyberpunk 2077 enjoyed glowing reviews (despite myriad bugs) from a number of outlets, all of the pre-release reviews came from the PC version of the game. However, console gamers found a very different experience, with base PlayStation 4 and Xbox One consoles having very poor performance, in addition to plenty of odd little bugs and game crashes. PS4 Pro and Xbox One X were able to stick closer to 30fps, albeit at relatively mediocre resolutions, and it was only the new generation PlayStation 5 and Xbox Series X|S consoles that could power through and offer a more stable experience.

It led to a major backlash from users online who felt deceived in the run up to the game’s launch, with CDPR having only shown gameplay videos of the more powerful consoles, and even those only coming in the last couple of weeks before release.

In response, CD Projekt Red’s management decided to declare that game refunds were an option for users to pursue with a series of major updates intended to improve the game’s performance, and call an emergency board meeting to respond to the questions over misleading PR and the game’s outlook. The suggestion of refunds seems to have been done without warning Sony or Microsoft of their intention, however, leading to a rash of customers finding their refund requests dismissed by customer services. That was resolved (in a way) by Sony deciding to simply delist Cyberpunk 2077 from the PlayStation Store and offer blanket refunds to anyone that bought it. While Microsoft are still selling the game, they have added a warning about performance to the store page and will offer full refunds until further notice.

Given the backlash, it shouldn’t be any kind of surprise that the company’s stock value has slid dramatically since the start of December (though it’s still higher than it was this time last year), but it might be a bit of a surprise that Cyberpunk 2077 is actually still selling rather well.

The game had 8 million pre-orders, and 5 million more copies have now been sold since launch. This close to Christmas, it’s certain that the game has been bought as a gift a fair few times, or that the major marketing campaign around launch and pent up anticipation have won through. Additionally, the game does actually play fairly well on PC, and CDPR have stated that PC owners and those who got deeper into the game had much better satisfaction levels than those on console. That experience was clearly represented in initial reviews, and could mean that a higher split of PC gamers have continued to buy the game.

While CDPR do certainly have their work cut out for themselves to address the state of the game on console, and to repair some of their reputation over this debacle, Cyberpunk 2077 is still destined to be another major financial success.

Source: CD Projekt

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