Microsoft has decided to end their special Cyberpunk 2077 refund policy on Xbox on 6th July. At that point, their standard digital game refund policy will come back into effect.
The company put into place blanket refunds for Cyberpunk 2077 in late December, around the same time that Sony decided to delist Cyberpunk 2077 from the PlayStation Store. While Microsoft kept Cyberpunk 2077 on sale, they did modify their standard refund policy to allow for any purchaser to ask for a refund, regardless of whether they had downloaded the game and how long they had spent playing.
In the update to this policy, Microsoft writes:
The team at CD PROJEKT RED continues to work hard to improve the experience of Cyberpunk 2077 for Xbox players and has made a number of updates. Given these updates, Microsoft will be returning to our standard digital game refund policy for Cyberpunk 2077 on July 6 for both new and existing purchases.
CDPR has pushed out several major updates for Cyberpunk 2077 through the first half of 2021, while also dealing witht he fallout of getting hacked and having to delay their whole development roadmap. The most recent version 1.23 making another iterative step over the massive update 1.2 released at the end of March.
This means that Cyberpunk 2077 refund requests will soon be beholden to a more subjective opinions from customer services representatives. Microsoft states:
All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.
They can, of course, refuse to refund you, and this was something that a number of customers complained of when seeking a refund between the time that CD Projekt Red said that dissatisfied customers should request one, and the point that Microsoft expanded the refunds.
The timing of this change aligns with Sony’s decision to allow Cyberpunk 2077 back onto the PlayStation Store, having been left delisted for the past six months. However, Sony has seemingly twisted CDPR’s arm into noting that performance and game quality is still lacking on base PlayStation 4, and that customers should aim to play on PlayStation 4 Pro or PlayStation 5. There’s no such statement for Xbox, but you can take it as a given that base Xbox One owners should carefully consider whether they really want to play the game on that system.
A native PlayStation 5 and Xbox Series X|S version of the game is expected toward the end of 2021, with all owners of the game on PS4 and Xbox One receiving free upgrades to the new generation release of the game.
Source: Xbox Support