It turns out that the patch notes for this week’s PlayStation 4 Firmware 2.55 update weren’t quite correct. In addition to improving “System software stability during use of some features”, it’s also introduced a rather odd little disc reading bug.
Threads have popped up on the likes of Reddit, the PlayStation Community and NeoGAF complaining of PlayStation 4s no longer being able to read freshly inserted discs until the console is restarted, which then results in the triple beeps that signify a console crash. Indeed, we’ve been able to replicate the issue on a couple of our own PS4s since the update, and performed a before and after test today in to narrow it down to a software issue.
We’ve also been able to confirm some specific circumstances in which the bug presents itself. It only seems to present itself when waking the console from rest mode by using the disc eject button on the front of the machine. Should you do so, inserting a disc again then only causes the drive to spin up, but the PS4 doesn’t recognise the disc until restarted. The solution, then, is just to wake the console up with a controller or with the power button and reach the main PS4 menu before you eject your disc. It really is as simple as that.
While this bug is limited to quite specific circumstances, which will likely explain how it was able to sneak past Sony’s QA department, and might not even be a universal issue, just be aware that a simple restart of your console and slight change in your disc changing behaviour is all that’s needed if you do find yourself affected.
zero0000000
This fixed it.
I just had to make an account to say thank you. I was about to flip a shit lol
kamyklfc
Hello Guys,
I wanted to ask about the solution to my weird ‘disc wont stop spinning’ problem.
My PS4 works just fine, everytime I insert the disc, it spins for a moment and then completely stops, I only hear the fan after some time. Today I got a fresh copy of Batman Arkham Knight and when I insert the disc it spins & spins & spins all the time and just won’t stop which is driving me nuts (playing at night fe).
Do You know how I can get rid of this issue? All other games I played before work normally.
Cheers
beeje13
It’s installing, as it’s a new game. On PS4 the bare minimum is installed before you can play it, then the rest is installed in the background as you play.
Atkham Knight has quite a high install size I think, but it shouldn’t take too long. To accelerate the process start the game up and leave the game at the main menu until the noise stops. Or better when you get the game, don’t start it as soon as it’s playable, let it install in the background a bit longer.
kamyklfc
Thank You sir!
This was exactly the case – I was a bit confused because it installed itself ingame and the process was completed. Then, after starting the game once again, it started installing from 85%. When it was completed (again) – the disc stopped spinning.
Really appreciate it,
BR, Michal