Update: 7:30 PM PT



We are aware of an issue when using Nintendo Switch and the latest Pokémon game impacting a limited number of Roku devices. We are rolling out a software update to resolve it and impacted users can check for the update by going into Settings > System > Software Update.


Recovery instructions for FAQ and messaging:


If your Roku device is not currently stuck in a boot state, perform a software update by doing the following using the Roku remote:


  1. Press the Home button
  2. Go to Settings>System>Update
  3. Check for update and install the available update

After the software is installed and the device has restarted, you should have recovered normal functionality and be updated to these versions depending on your device model.


  • Roku players and Streaming Sticks – 9.2.0 build 4701
  • Select Roku TV – 9.1.0 build 4501 or 9.2.0 build 4601

If your device is currently in a boot state, do the following before performing the steps above:


  • Turn off the Nintendo Switch or place the Nintendo Switch into Airplane mode
  • Restart the Roku

Note: If the behavior is caused by a nearby Nintendo Switch that is not yours, unplug the Roku device from the power source temporarily.  Reconnect to power at a later time, possibly at night time, so that the Roku device can automatically check for an update during the night.