The Norwegian Consumer Council has referred the Nintendo eShop, Steam, Origin and PlayStation Store to the Norwegian Consumer Authority for alleged “breaches of clauses concerning the right of withdrawal.”
Finn Lützow-Holm Myrstad, director of digital services at the Consumer Council, has said all four are “in breach of Norwegian and European consumer contracts legislation.”
A survey carried out by the Consumer Council in December last year found that gamers are being prevented from cancelling pre-orders on the Nintendo eShop gaming platform. Steam, Origin and PlayStation Store, meanwhile, do not fulfil the criteria that would make them exempt from the right of withdrawal, yet they claim that the statutory right to cancel a purchase does not apply to them.
“We have previously written to Nintendo eShop asking it to comply with the rules and change its practices,” reports the NCC. “This led nowhere, and we are now filing a formal complaint about Nintendo eShop as well as Steam, Origin and PlayStation Store.”
Nintendo responded to the earlier complaint by saying “The operation of Nintendo eShop in Europe is fully compliant with European laws relating to the statutory rights of consumers.”
If this does get referred to the European courts this is going to take years to sort out, so don’t expect any changes soon.