The Competition and Markets Authority (CMA) has begun an investigation in to online gaming subscription services, specifically PlayStation Plus, Xbox Live, and Nintendo Switch Online. They state that they are “concerned about whether some of these companies’ business practices are legal.”
They are looking at the auto renewal procedure for each service, asking if the consumer is given fair warning that their account will debited in the near future, and also how easy it is to get a refund or cancel the agreement. They are also going to investigate how fair the contracts are, mentioning prices rises, which Xbox announced a few days ago, or a reduction in the number of games, as Sony did with PlayStation Plus.
As the investigation has just kicked off the CMA has reached no judgement but do state “Should we find that the firms aren’t treating people fairly under consumer protection law, we are fully prepared to take action.”
I’ve had a quick look round the PlayStation Plus pages and it specifically states “Two PS4 games are added to the PS Plus monthly games library.” The previous text from when there were PS3 and PS Vita games included (as checked via the Wayback Archive) read “Each month a selection of games is added to Monthly Plus Games.”