[UPDATE] Scalpers claim to have bought 2,000 PlayStation 5’s using bots from GAME

UPDATE: GAME have stated that they perform checks after a person has purchased and PS5 and received confirmation. That’s not particular helpful, once the PS5 has been ‘purchased’ by anyone the GAME website would have to remove it from the available to stock to make sure they don’t oversell. That still means regular customers cannot get the console, and as soon as GAME release the stock again, the scalpers jump in again and block anyone from buying a console.

Here is the statement given to Eurogamer.

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PS5 continues to be in very high demand and that demand far outweighs current supply. We have strong measures in place to help ensure that our ‘1 per customer’ statement is maintained to allow for as many individual customers to successfully purchase as possible.

All pre-orders are subject to automatic checks and order updates such as cancellations following these checks take place after a customer will have received a valid order confirmation email. At the present time these orders are still pre-orders and as such no payments have yet been taken from customers. Payments will commence once our order checks have been completed.

Original story below…

A very unsavoury person is claiming they have bought 2,000 PlayStation 5 consoles from GAME in the past twenty-four hours using bots and is now selling them at vastly inflated prices on eBay. Images posted show many consecutives emails from GAME confirming the orders.

The scalper was given advanced warning of when stock was arriving via a Twitter account that charges £250 to access it, so someone on the delivery chain is clearly leaking details and making a vast sum of money for themselves. I’m sure you don’t need telling, but do not buy consoles from scalpers.

A twitter account that reported the scalper to GAME has not, as you might expect, been thanked by GAME, but blocked.

For those unaware, “scalping” is when people get hold of rare items (usually via pre-order) then sell them at launch for profit, hoping that there will be a shortage. We’ve seen this happen countless times in the world of gaming when it comes to consoles, and video game special editions.

Retailers should have blocks in place to stop scalping form happening, it’s not that difficult they should limit the number of consoles to one or two per customer, and that can be done by checking delivery addresses or payment details. Amazon limited console sales to on per customer, it appears GAME have no such checks in place.

In the UK, a debate surrounding the act of scalping – and, more crucially, the use of bots to automatically order consoles and other expensive tech – has been called for by a number of UK Members of Parliament (MPs).

In a nutshell, they wish to block “the resale of gaming consoles and computer components at prices greatly above Manufacturer’s Recommended Retail Price”, to “[deny] unscrupulous vendors the chance to make themselves vast profits at the expense of genuine gamers and computer users, while also deterring fraudulent cybercriminal activity,” reports VGC.

In their motion, these MPs also wish to outlaw the use of automated bots which have been employed by individual scalpers and syndicates to jump retail queues. They propose legislation that mimics that surrounding the resale of concert and event tickets. However, legislation takes a long time to be put on the books so if there were new laws they would only really be helpful when the PS6 is released.

 

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3 Comments

  1. Given the current situation, it might have been better for Sony to delay the release a few months so they could actually make enough to meet the demand. They didn’t have this problem when the PS4 launched.

    Of course, then there’d have been the risk MS could launch first. Which would just mean Sony have to spend a few months promoting the PS5 advantages and people would probably have waited. (Sort of what happened all those years ago with the Dreamcast)

    Some protection against bots might be nice too. Although Game are claiming they have that, it just takes place after the order is accepted. Allegedly. I’m sure they’re not that bothered who buys them all.

  2. Is there no validation going on for this? Like the number of orders placed in a short amount of time? Target email address being the same? Source IP address of the connection to the website?

    Come on Game, sort it out :)

  3. It’s things like this why Game don’t have a good reputation. Though I still believe ebay could stop it all immediately with a few temporary rules on console sales.

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