It appears that Epic Games Store has begun to issue partial refunds to customers on full priced games that have recently gone on sale. The first confirmation comes from Studio Mayday’s Joshua Boggs who received an email from Epic confirming the partial refund. Joshua took to Twitter to show the email, and remarked it was “mind blowingly generous.”
Whoa whoa what?! I’ve clearly been around for too long because I find this refund for a discount I missed on the @EpicGames store absolutely mind blowingly generous. This is incredible? pic.twitter.com/eHfcus5E0K
— Joshua Boggs (@jboggsie) May 15, 2020
The Epic Games Store refund policy is yet to be updated with this information however. When you go to the section about refunds on full priced games that go on sale the FAQ currently says:
You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse. If Epic determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play!
Under Epic’s current policy all games are eligible for full refunds within 14 days as long as the buyer has not played more than two hours of the title. if you go over that two hours then you cannot get a refund. With this shift Epic Games Store appears to have adopted a favourable move to consumers. Epic is also teasing more big giveaways over the next few weeks. Right now you can grab Grand Theft Auto V for free from the Epic Games Store until May 21st, and it will be yours to keep forever.
Tony Cawley
This is an excellent idea, if playstation were to implement this I’d be more likely to buy a game digitally.
badger
I did an online survey a few months back about next gen ps console, quite a few questions were asking about the idea of selling your digital purchases and putting the the money towards new purchases. Time will tell if anything comes of it.