We’ve been hearing reports that some people, waiting for their Deus Ex pre order, had been disappointed. With all of the GAME website downtime over the past week and the big new redesign, there were fears that the orders had been somehow lost.
There has been an issue with disappearing orders on the new website layout, which GAME has stated is simply a visual issue that they’re working on. However, we’ve received a statement from them that lets us know that this is not the case with the Deus Ex preorder problems. Neil Ashurst, Head of PR for GAME, told us:
We are aware that there were some issues for some customers in their delivery of Deus Ex, for which we can only apologise. Any affected customers can contact our customer services team for any assistance they require. This was not related to the changes to the GAME website at the end of last week
So, if you ordered Deus Ex from GAME and it still hasn’t arrived, contact their customer service team and hopefully you’ll get everything sorted.
iAvernus
Sorry for the people that pre ordered from GAME and are still waiting. I live in the Caribbean, and I have the game DE:HR for about a week now. And I thought here was backward.
InfiniteClouds
I tried importing a copy to the United States from game.co.uk. They took my money ($65.65 American) from my debit and have not only failed to deliver… but have ignored 6 e-mails over the course of a week and a half. This article says they apologize and to contact their customer service… but they are flat out ignoring me. As far as I’m concerned they’re thieves. I called my bank and because I used a debit they cannot do anything for me, either. Before I waste money on Skype to buy credit for international calling… can anyone confirm that they even answer their phones?
I’m extremely frustrated with this joke of a company and would appreciate it if anyone had experience dealing with them, recently.