With any launch relating to technology there will always be a tiny percentage of faulty or broken units. It happened when the PS4 launched almost two weeks ago in North America, with reports of broken HDMI ports, and it has happened with the Xbox One with broken disc drives.
Microsoft have responded to this problem by offering those with faulty Xbox Ones a free digital download of a Microsoft Studios published launch title, provided they are opting for advance exchange of their console. The full statement by Microsoft reads:
“The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.
While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”
These games include Forza 5, Ryse: Son Of Rome, Zoo Tycoon or Dead Rising 3. According to the email received from Microsoft there isn’t a time limit on when this claim can be made.
Source: Microsoft PR