Sony: PlayStation Now Customer Satisfaction Rate Currently at 80%

It’s only been a little over a month since the PlayStation Now beta expanded to anyone and everyone in the US with an internet connection capable of streaming games off the cloud, but Sony already claim to have a pretty good idea of how well people are enjoying the service. In a recent interview with Game Informer, Sony’s VP of Network Entertainment, Eric Lempel, talked about how satisfied users are so far.

One of the big metrics for us is the experience the users are having because this is a really unique proposition. And the feedback that we’re getting is overwhelmingly positive. More than 80 percent of our consumers are saying they’re having a really good experience with the games on the service so we’re off to a really strong start from my perspective.

At first glance, it’s easy to take that number as a negative. Having 20% of your paying customers tell you they’re not entirely satisfied with the service seems a little tough to swallow. On the other hand, with broadband network environments being what they are – often very unstable – 80% is a pretty big number, particularly when you think about how much they’ve been charging for some of the available games.


Speaking of pricing, Lempel also noted again that they’re not always completely in control over what games are being offered at certain prices, with the publisher of the game retaining the majority of the power to price as they see fit. He also pointed out that a new $1.99 model for 4 hour rentals is working its way out now. That price won’t necessarily cover every title, but that’s a little easier to stomach than $3.99 or $4.99 for such a short time with a game.

If you’d like to read more about PlayStation Now, TSA’s lone staffer in America had a chance to go hands on with it last month and you can read the results of that trial right here.

Source: GameInformer



  1. The way your split personalities talk about themselves from one article to another is really strange.

    • I didn’t want to seem too self promoting, so I just pretended it wasn’t really me that wrote it. Thanks for ruining the illusion.

      • You’re a phony! A big fat phony! :P

  2. 80% is pretty good, I would have expected it to be far lower!

    I wonder what the customer satisfaction rates would be for PSN in general and PS+?

    Personally I’m pretty happy with PSN, but that’s because I don’t play online all that much anymore so the unreliability and constant maintenance doesn’t affect me that much.
    PS+ doesn’t appeal to me in the slightest, seems like a waste of 40 quid a year for some old PS3 games and some newer indie games that would cost you just a few quid on PC.

    • “I wonder what the customer satisfaction rates would be for PSN in general and PS+?”

      I think it’s safe to say the satisfaction would be much lower for these items (at present at least). The fact that you now need PS+ in order to play online means that you effectively need it for a PS4 & the PSN seems no better now than it was on PS3. Marginally better at best maybe?

      The fact that we are now paying for online services (as well as the freebies of course, which some have quite openly decried) leaves a bit of a sour taste when you can’t connect or things go a bit squiffy.

      I even sigh a bit when my friends list fails to populate properly &/or messages don’t appear.

      I am a while off throwing my toys out of the pram about it, but I do wonder what exactly it is that I am paying for sometimes.

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