Customers who ordered their Oculus Rift headsets within fifteen minutes of them going on sale have still not received the hardware despite it launching last month. Oculus is blaming a component shortage and issued a statement earlier in the month.
We’ve been working through an unexpected component shortage, and unfortunately the issue has impacted has impacted the original shipping estimates for some early customers.Pre-order customers saw the costs of shipping waived as a way to apologize for the delay, but it seems as if this is an ongoing issue, and could be getting worse.
Things have indeed got worse with many customers receiving emails informing them of further delays pushing the delivery of their headsets in to June.
According to Polygon, “The estimated ship date for new hardware ordered today has moved from July to August, meaning any new orders are four months away from reaching customers.”
Kickstarter backers have also suffered from delays and now have no firm date for delivery.
Kickstarter Backers, we’re changing your Order History to show “TBD” instead of the date as that date was applicable to the time in which we imported the orders. We’ve already fulfilled a large number of the orders and more are being fulfilled on a regular cadence. Your Rifts are from a different allocation.
Dazbobaby
The problem is, June and July, but what year? :P
bunimomike
I wish all of the VR launches the best of luck. You have a hilariously difficult challenge making them a success in any real sense of the word.
Starman
Kinda defeats the point of preordering of they’re not allocating you a unit that they actually have.
Severn2j
The Vive launch wasn’t any better, my own preorder was cancelled because HTC forgot to add the security code when charging my bank and triggered a fraud alert.. Their so-called solution was for me to give them remote access to my PC. Hells no, was my reply.
Kind of glad I’m out of it now, it’s been a proper fuck up all round and it seems a much safer bet to wait for the dust to settle before buying the eventual “winner”..
Tuffcub
That sounds very dodgy!
TSBonyman
Are you sure you didn’t inadvertently click on some spam masquerading as official HTC email? I can’t imagine any bona fide company making that request.
Severn2j
Oh, if only.. No, there are thousands of other “customers” on Reddit who went through the same process (I checked, to make sure it was actually them and not a scam). They are calling it the “LogMeIn” process now and it looks like everyone who agreed to it, lost out anyway:-
https://www.reddit.com/r/Vive/comments/4cpcgc/shipping_megathread_euukch/d219z22
camdaz
Sony know how to do a successful launch so I’m not worried about the PSVR.
TheShepanator
Sony also know how to catastrophically bungle a launch too!
Starman
Successful in that they always sell out but not successful in meeting demand.