Xbox One And Windows 10 To Get “Self Service” Refunds

Xbox Live and the Windows 10 store have a new feature that will allow you to get your money back if you are unimpressed with a game. The feature, which is similar to one found on Steam, allows you to request a refund via the ‘order history’ section of your account.

However, as you might expect there are terms and condition. You have to wait at least one day before requesting the refund but must apply within fourteen days of purchase, you must not have played the game for more than two hours, and DLC, season pass and other add on content are not included.

Microsoft also add that they “reserve the right to block access for users who abuse self-service refunds” and that “certain Windows 10 apps may not be eligible.”

The feature is currently in alpha on the Xbox One Preview Programme, but we expect it to be rolled out quite soon.

Source: Reddit

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  1. This is a fantastic move from xbox and I really hope Sony follow suit on the playstation soon enough. It’s probably something I wouldn’t use but from a consumer rights perspective this is brilliant news.

    • Yeah, I hope Sony will follow suit. But if I remember right, at the PS4 launch event, didn’t they say that you could try most games on the PS Store before deciding to buy?

      • I think they said a lot of things at E3 that haven’t materialised…

  2. This works brilliantly on Steam. Just last weekend I succumbed and bought Crusader Kings 2 as it was on sale and all my friends bought it, but after an hour and a half of playing I realised it wasn’t a game for me. Valve had already actioned the refund by the end of the day.

  3. With pressure increasing on the industry to allow refunds on digital purchases this is a good move by Microsoft and i expect the others to follow suit.

  4. Pretty cool and unexpected feature. The terms seem fair and it’ll be great to take the risk out of buying digital.

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