Amazon are actually following through on their promise to “put it right” for customers who had disappearing or swapped PlayStation 5 deliveries at the console’s launch.
Having already refunded affected customers (and usually give them a gift card as compensation), those who missed out are receiving emails giving them priority access to upcoming PlayStation 5 stock. The important part is that you need to respond and get in touch with Amazon’s customer services team by the end of Saturday, or those consoles will be sold to other customers.
Here’s Push Square managing director Anthony Dickens with his email from Amazon:
— Anthony Dickens (@antdickens) December 2, 2020
At the time of the PS5’s launch, numerous Amazon customers found that their deliveries were either being marked as delivered, when no such thing had actually happened, or that their expensive console had been replaced with kitchen items, kitty litter and other random items.
The whole matter has put the reputation of Amazon’s delivery network at stake – well, outside of that they pay their employees very little and push them to the limits of what they can do with their waking hours – with the allegations suggesting issues that run through Amazon’s supply chain, both within their warehouses where items are picked and with their network of delivery drivers. Some people even went so far as to taking their home CCTV footage to the Amazon depot, speaking to the manager, a getting the driver fired by the company. Of course, that’s just one driver and there’s no official statement to explain what has happened or how Amazon will ensure this doesn’t happen again.
In response to the initial accusations, Amazon issued a statement to VGC saying, “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
We now see them actually putting it right, but that isn’t stopping BBC’s consumer affairs programme Watchdog from looking into what’s happened.