Sony Comments On PSN Outage, Your Details Possibly Leaked

Please see below for an official statement from Sony on the situation regarding the PSN. This has been copied in whole as to not miss out any important information.

“Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742;; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289;; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023;

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sony Computer Entertainment and Sony Network Entertainment”

Source: US PS Blog


  1. shhhhhhhhhhhhitttttttttt

  2. Oh. Shit. Time to phone Barclaycard and get a new card number then.

    • This is exactly why I buy PSN Cards.

      • Most European countries don’t have PSN cards because PSN was deemed secure enough by Sony. At least that’s what they said in France. /irony

  3. So basically Sony has no fucking clue if your CC information was leaked. On top of that all of our personal information was leaked…..

    “Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information.”

    … well clearly you didn’t. This is a major fuckup beyond anything else.

    And still no ETA……I know what I’m going to do, the first thing PSN is back up and that’s delete my CC information from my account. Not gonna trust Sony again, they haven’t earned it.

    • Absolutely… how come their firewalls or other security measures, if they have any, never protected them or alerted admins to the attack

      I suppose the network security was as non-existent as the PS3 security ie. as soon as someone looked at it properly it fell over.

      Must be the most inept company in the world
      *waits for fanboy to shoot me down*

      • I would suspect that the lack of information has been because Sony haven’t (or hadn’t) worked out how they’d done it or to what level. If they had no warning how did they know to take the PSN down? Some sort of security must have highlighted it unless someone decided to show off to Sony about what they’d managed (which I doubt).

        I’ve had plenty of these sort of e-mails from sites before but I’ve never seen a store take itself down while it assess the damage. Why is it still down now? Have they actual worked out the problem or are they just preventing it getting worse?

      • most inept company in the world?…it’s not like they left a laptop on a train is it?


      • Your THAT! guy arent you?

      • Must be the most inept company in the world
        *waits for fanboy to shoot me down*

        Seriously, this is just pathetic.

    • Well, they “expect to restore some services within a week” – what on earth are they doing. Also, I agree, it’s bad enough that all of our personal details have been leaked, but the possibility of passwords and credit card details as well is shocking and rather concerning.

    • they had no clue then or now, but didn’t tell us asap, with our details out in the open, ffsake.

    • the ETA is within a week its says in the statement

      but a week would be tomorrow

      • haha, within a week of now surely. [they hope]

      • Thanks, I missed the ETA.

      • i think they mean a week from time of the statement. feck me sideways if it’s back on wednesdayor even thursday. With this potential loss of personal details i doubt it will be back by end of this weekend to be perfectly honest. Everyone has just got to be patient and hope their details are still safe and take all the safety measures available if you are worried. It’s a really bad situation Sony and all their customers have ended up in we have to cross our fingers and wait it out and as it says above as soon as you can change your passwords do it.

    • if the pentagon was hacked a few years ago by one person, then nothing is unhackable, regardless of how tight things are. machines/security are designed by man, so naturally man will inevitably be able to find a way.

      • Exactly nothing is unhackable (i don’t remember how to write that word but you get the idea) and you always take this risk when you share your information with an online service

  4. Oh fuck

    • I agree >_<

    • I concur, time to ring the bank.

    • The worst part is that even if your credit card hasn’t been leaked, the rest of the information is more than enough to steal a persons identity, never mind access random email accounts and such.

      I’ve got to wonder, they say that passwords have been leaked, but passwords shouldn’t be stored by Sony anyway, just a checksum of it. Are Sony saying these checksums have been leaked (which you can reverse through brute force*), or passwords? If it’s the latter as it sounds, I would actually consider suing them myself, because that is complete negligence.

      *: It’s very difficult to brute force if your password isn’t just one random word, it’s why they always suggest using numbers.

  5. It will take Sony a long time to recover from this, if ever. Stay vigilant, people.

    • Yep, if people start getting fraud attacks and pestered by scams then Sony’s reputation will be almost irreparably destroyed.

  6. I just read this on the blog. Looks bleak but I’m glad sony have taken the steps to bring in a third party security company, as well as rebuilding the network. I now see why they haven’t been updating as often as we all would have liked, they wanted to be absaloutly sure any info was stolen before releasing a statement.

    This will be all over the news, possibly very damaging for sony :S

    • feck Sony, possibly damaging for individuals who could find their address moved (from a financial perspective) without their knowledge and then mortgages & loans taken out in their name

      • as it’s going to be pretty well known news by tomorrow, I’m pretty sure Credit Card companies/mortgage companies will be a little more on alert for these types of things, especially when “Mr Smith” tries to buy a mansion using only a credit card number and an address.

      • Screw the banks, they rape us often enough.
        I’m worried about my bank account, I use my switch card to purchase from PSN.

  7. Oh noes!!!! Well the moment that comes back online I’m gona change me password and check everything linked to my a/c…….*fingers crossed all is ok*

  8. *clap* *clap* *clap*

  9. People should read up about the 5 main types of ID fraud

    Protection by experian costs £6.99/month… Class action time?

    It was obvious Sony knew this at the time which is why they turned the network off, it obviously took them a week to work out the best legal & PR angles to approach this.

    inept ‘non-existent security’ cvnts

    • Thanks for the link, sounds like we’ll all need protection after this and the relative silence for the last few days won’t look good for Sony either as you say.

    • Wow you really whore out over talking crap about Sony.

      • yep, there’s not much impartiality with this TSA staff writer.

      • At this point, you can’t defend Sony. No one can.

      • I’m sure their massive legal team will have a fairly good go…

      • Where’s the crap in that comment?

    • I blame hackers for this situation more!

      • Agreed Sonys network has been secure for 5 years until Geohotz crap started.

      • Yep, but handling personal information should have been a higher priority and they should have closed PSN when CFW first arrived. Sony really didn’t know how powerful the debug firmware was? Complacency!

      • Was it secure, or was it because no one had tried properly?

      • Its been 5 years since the release of the PS3 i’m sure many have tried…

      • I expect dicks to be dicks. I expect Sony to protect my data from inevitable dick attacks.

      • cc_star

        are you seriously asking if this is the first time anyone has ever tried to hack/attack PSN?

        the PS3 itself was a secure console for many years, only recently has it been found to have flaws, same with PSN, just because it’s been hacked now, doesn’t mean it wasn’t safe and secure before…I’m surprised at the lack of knowledge on here as to what the word “hacker” means, these people find flaws in the securest of secure software it’s what they do…companies are always 2 steps behind them, due to the fact that until a flaw is found, you can’t really protect against it, you can only do your best to prevent it happening, or as with this incident, stop it before it gets worse…and still people think sony were stupid to take PSN offline…

      • *sigh*
        Can anyone seriously not read properly

        “Was it secure, or was it because no one had tried properly?”

        And in addition, the PS3 wasn’t secure for 5 years the security of its public private keys was botched its been an entirely insecure system since launch until fw3.60 (or whatever, I can’t keep up), it quite literally is that no one probed hard enough or looked in the right places.

        With the PS1/PS2/PSP being insecure & the PS3 being massively botched security-wise, I think any sane person would suspect there’s a chance with Sony’s security record that the PSN & people’s details may not have had industry best practice security, of the type that banks, financial companies & large ecommerce websites use whom surely have come under attack as they probably are bigger targets than the PSN.

        The word is (on sites I’m not going to link to) that personal data may not have been encrypted as it should have.

      • I blame hackers as well if there were no hackers this kind of a thing would never have happened they should be hunt down and hanged

      • So because possible previous attempts were unsuccessful does that then mean that the hackers weren’t trying properly?

  10. Oh dear. I am glad i wiped my details from PSN when i used it last. I hope they have not stolen our addresses,names, and email accounts.I hope the bast*** who hacked it are caught and imprisoned.

    • The staement says “While there is NO EVIDENCE at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.” Thing is they were damned if they do and damned if they dont here. who knows if they knew straight away what was and was not taken ? who knows how long it took to determine what was taken ? millions of people put this exact same info (name address d.o.b etc) on sites like facebook for all to see, Blame the hackers NOT sony.

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