Final Fantasy XIV: EU PSN Version Reportedly Not Working

European PSN users are reporting that they are unable to access Final Fantasy XIV: A Realm Reborn after purchasing the game via the PlayStation Store.

Digital copies of the game are currently priced between £28.49 and £39.99, with both the standard and collector’s editions available.

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However, after downloading, and installing the game, a number of users have been unable to log in, even after binding their PSN and Square Enix account, met with the following message:

No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn.

In order to play FINAL FANTASY XIV: A Realm Reborn you must first purchase the digital download from the Playstation Store or register a product code.
Please restart the client for FINAL FANTASY XIV: A Realm Reborn

Those afflicted by the persistent issue have grouped to the official PlayStation forums with their complaints. Here they explain the game appears in their download/purchase history, yet Square’s own service is unable to identify the game license.

The only way around, it seems, is to go out and buy a hard copy of the game.

Square Enix has supposedly responded (#497) to some of the members, informing them that the issue is currently being looked into.

Whether those affected will receive any form of compensation is unknown, whether it be a full refund or even a an extension to their memberships.

This isn’t the first issue to be raised since the game’s launch. Even during XIV’s pre-release event, many were unable to log in due to servers being full. Now, a few days after release, this still seems to be the case. The publisher has even been forced to halt sales in order to resolve this issue.

Luckily, as we busily work away at our upcoming review, we haven’t run into such problems. Our’s was a one-use EU PSN code that worked without a hitch.

Hopefully Square Enix will be able to amend this unfortunate anomaly sooner rather than later.

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13 Comments

  1. I would mention that as far as my experience goes the servers are fine now, had only minor queues lasting a minute or two the last couple days.

    They’ve already extended people’s trial period due to the server issues, I wonder if that applies to PS3 users too?

  2. Aye, I’ve had no hitches at all with it. Myself playing on a bootcamped Mac and my girlfriend on the PS3 on the Cerberus server. Been a really smooth experience and a fantastic game

    • This. Only time I had an issue getting on line was Sunday night, other than that I have the odd time where I have to click a few times or wait in a less-than-a-minute-long queue. What they’ve done to the game is wonderful and so far proving to be a very, very enjoyable experience!

    • You should pop into the forums, we’ve got a FFXIV thread and there’s a good few of us on Cerberus.

  3. I downloaded the digital copy from the PSN store and have suffered with the many others. The flawed digital copy does not allow completion of the registration process – so you do not even have the chance to encounter server issues!

    The overall shocking level of customer service and the fact the only response on the SE website took a full 3 days to appear has done nothing to appease customers.

  4. It wouldn’t be a weekly store update without at least one SCEE cockup. And dealing with customer support is a game in itself.

  5. Sad to hear all these people having issues with the game. Have to say I have been issue free myself, only had a minor connecting problem on monday but always got online first try.
    Great game, I am hooked so far.

    I am on Shiva server

  6. Lol another comical store update from Sony. Do they ever test anything they put on the psn store? I feel sorry for the people who have bought this and had to wait for Sony to give some kind of answer

    • Square Enix own the game.

      • But Sony are supposed to QA (test) all games that go on psn. Obviously they didn’t test it properly as the other regions are ok. You don’t have to make excuses for Sony, this is far from the first time they’ve messed up a store update.

      • I think that games must be allowed to release these days without full and thorough QA testing due to deadlines taking priority, although with a provisio in place that a fully QA tested patch is in progress as the games are released.
        So many new games are unwrapped, popped in the drive only to greet you with the ‘update available’ screen…admittedly some of those are for DLC available installs but a high percentage of games do require some sort of patching early on.

  7. We are STILL left in the dark.. no update from either Sony or SE.. REFUSED refund on faulty download.. the worst customer service i’ve ever experienced.. forum now 115 pages long.

    http://community.eu.playstation.com/t5/PlayStation-Network-Technical/Final-Fantasy-XIV-ARR-problem/td-p/19627422

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