European PSN users are reporting that they are unable to access Final Fantasy XIV: A Realm Reborn after purchasing the game via the PlayStation Store.
Digital copies of the game are currently priced between £28.49 and £39.99, with both the standard and collector’s editions available.
However, after downloading, and installing the game, a number of users have been unable to log in, even after binding their PSN and Square Enix account, met with the following message:
No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn.In order to play FINAL FANTASY XIV: A Realm Reborn you must first purchase the digital download from the Playstation Store or register a product code.Please restart the client for FINAL FANTASY XIV: A Realm Reborn
Those afflicted by the persistent issue have grouped to the official PlayStation forums with their complaints. Here they explain the game appears in their download/purchase history, yet Square’s own service is unable to identify the game license.
The only way around, it seems, is to go out and buy a hard copy of the game.
Square Enix has supposedly responded (#497) to some of the members, informing them that the issue is currently being looked into.
Whether those affected will receive any form of compensation is unknown, whether it be a full refund or even a an extension to their memberships.
This isn’t the first issue to be raised since the game’s launch. Even during XIV’s pre-release event, many were unable to log in due to servers being full. Now, a few days after release, this still seems to be the case. The publisher has even been forced to halt sales in order to resolve this issue.
Luckily, as we busily work away at our upcoming review, we haven’t run into such problems. Our’s was a one-use EU PSN code that worked without a hitch.
Hopefully Square Enix will be able to amend this unfortunate anomaly sooner rather than later.