TDU2 Support is Brilliant

Like a lot of gamers these days, we’re often heard complaining about the levels of support our favourite games get after their release. Sometimes we find glitches or bugs that are infuriating but never seem to be addressed. Modern game production is a huge task so there are bound to be things which slip by bug testing and quality assurance. It seems like every time we talk about post-release support it’s a negative story.

So, we thought that today we’d highlight an example of exceptionally good user interaction and post-release support. The guys over at Atari have set up a forum thread (stickied towards the top of the linked page) for each platform where they are explaining what issues they are aware of and in the process of fixing. They’re also taking comments from users who may be having issues and – here’s the most important part – they’re responding.

In addition to the fairly large and up to date list of fixes that have been (or are being) implemented right now, there are responses to individual instances of people having difficulties or issues with the game. We’re not sure we’ve ever seen such an intimate and personal approach to post-release bug fixes.

So there you go, it might not be hot news from the front lines of the games industry but we thought that the good work deserves a bit of recognition. Well done Atari, we applaud you!