Microsoft confessed yesterday to being aware of a new error some gamers are experiencing relating to disc read issues.
Apparently, a recent change in the way each Xbox reads the data on the disc is giving some gamers a ‘disc-unreadable’ error. Microsoft was quick to come out and clarify the situation.
“… this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360. This issue is unrelated to the upcoming release that has been in public beta.”
Not only did they profess to know about the issue but they’re apparently already working on making it right for their customers that have experienced problems.
If you’re one of the few that has been affected by this issue, you can call up Microsoft and have them replace your console with a new one at no charge.
Not only that, but they apparently have a way of detecting this issue over Xbox Live and have started reaching out to those inconvenienced by this error to get the ball rolling on a replacement.
Good to see them handling the situation the right way.