Konami has sold a product that they know is broken. Silent Hill HD Collection was thrown together by Hijinx, not actually in a hurry – it took them two years – with some old unfinished code because Konami didn’t bother archiving the finished code when they completed the games originally. That port was not exactly what you might call smooth.
They’ve sold a broken game, with code they admitted back in May wasn’t final. Users demanded that the product they paid for was repaired, Konami agreed and said they’ll make a patch to ensure it works as it always should have. That was months ago. Now, Konami has said they’re not going to bother with a patch for the 360 version (although the PS3 version was already patched and the publisher says all issues were fixed on that platform).
The official reason they’re not bothering to make good on the product is because of “technical issues and resources”. So basically, making patches is difficult and they don’t want to pay for it. What a thoroughly reprehensible attitude to take towards their customers. Their fans.
Might it be reasonable to assume that they don’t want to pay Microsoft’s fee for the patch? Given Polytron’s recent similar move with downloadable Fez, that seems faintly plausible. Regardless, if you don’t want to pay the price of publishing on a platform, don’t publish on it. Consumers aren’t there to pay for your laziness, lack of ability or shortage of responsibility.
The official statement includes the following laughable line: “Konami apologizes to any players who are continuing to experience these issues on the Xbox 360 SKU”. So, they’ve taken your money for a broken product which they won’t fix – ever – but now they’re sorry. So that’s okay, right?
Ordinarily, when sold a broken product, you could return it to the retailer and expect a full cash refund. That’s the UK law. But the game came out in March so it might not be reasonable to take this route (although, certainly worth a try).
I suggest you start with Konami’s UK customer support website and don’t stop until every single penny of your money is back in your pocket and Konami’s piece of junk is in the bin where it belongs.
Oh, and guess what? They’re going to continue selling the broken 360 version of the game, that they’re never going to fix! What a load of shameless crooks!