The Australian Competition and Consumer Commission has announced that EB Games will be refunding Australian consumers who purchased Fallout 76 and contacted EB Games for refunds but were refused. The time frame this covers is quite large ranging from 14th November 2018 and running to 31st October 2019.
The refund is court-enforceable so EB Games will have to honour refunds it denied when it misrepresented consumer rights under Australian consumer law.
The full statement from the ACCC is below:
Electronics Boutique Australia Pty Ltd (trading as EB Games) has undertaken to refund consumers after acknowledging they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game Fallout 76.
Consumers had complained to the ACCC that EB Games representatives had advised them they were not entitled to a refund after they experienced a range of faults with the Fallout 76 game, including problems with servers and bugs in the game.
EB Games has provided a court-enforceable undertaking to the ACCC, committing to refund consumers who contacted EB Games between 14 November 2018 and 31 October 2019 to request a refund for the Fallout 76 game due to faults and were denied a refund.
“The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure,” ACCC Commissioner Sarah Court said.
“Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.”
Consumers who are eligible for a refund from EB Games because they were denied a refund should contact EB Games before 1 August 2020 by emailing the EB Games Customer Service Centre at [email protected] to request a refund.
Consumers who accept a refund will lose their entitlement to access and play the game.
EB Games’ undertaking is available at Electronics Boutique Australia Pty Limited.
At launch Fallout 76 was quite a mess. In our own review for it, Jason wrote:
Fallout 76 had a lot to say when it was revealed. It was multiplayer, it had the largest world of any Fallout, it was going to be fun. The trouble is that it just doesn’t work, the world is too big and empty, and the quest design as uninspired as it gets. If the only way for a game to be entertaining is by having your friends make jokes about it as you journey together, then it has failed at one of the things that most games should be. It has failed at being fun, it has failed at being entertaining in its own right. If you want to hang out with some friends in an a post-apocalypse, then just go to a pub and watch the news.
Bethesda took feedback from the community on and released the Wastelanders update. Jason went back to Fallout 76 and reviewed the new content saying: