Amazon warn customers they may not deliver Xbox Series X|S pre-orders today, launch games also delayed

It seems Amazon are having worldwide logistical problems as they have been informing customers who have had an Xbox Series X|S pre-ordered for months that they may not be delivered today, November 10th, launch day. Those over in the US seem to have the worst deal as Amazon are suggesting the console might not arrive until the start of 2021.

We’re contacting you with an update regarding your order of Xbox Series X. We expect to ship your console in the coming weeks as we receive more inventory in November and December. At this time, we anticipate that you will receive your Xbox Series X by 12/31 or before. We are making every effort to get it to you as soon as possible and apologize for any inconvenience

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Over here the UK the delays seem to be shorter but people are still miffed that Amazon have moved the delivery date at such short notice, with many having taking the day off to accept the delivery including industry professionals.

It’s not just the consoles that are being delayed, Amazon are also warning that launch day games such as The Falconeer are also suffering server delays and may not arrive until 2021. This message has been sent to one of the TSA Staff.

According to this unverified conversation with Amazon UK help, they have, well, screwed up massively, and not got the right number of consoles in the their fulfilment centres.

Although the PlayStation 5 does not launch in the UK until November 19th the new DualSense controller and all the games should ship in two days, on the 12th. PlayStation 5 customers will be hoping Amazon do a better job then, and indeed on launch day when their delivery system will be under even more pressure as the PS5 is larger than the Xbox Series X, meaning even fewer consoles can be transported in each delivery van.

UPDATE: Amazon continue to annoy people by tweeting a competition to win an Xbox series X, even though they cant deliver them to people who paid for them.

UPDATE: A Microsoft spokesperson has given a statement to GamesIndustry.biz

We have seen overwhelming global demand from our fans for the next generation of Xbox and are working tirelessly with our retail partners to replenish Xbox hardware as quickly as possible.

I don’t think that’s really the problem, everyone knew there would be high demand, the problem is that retailers are changing delivery dates on the day teh consoles should be delivered, rather than weeks ago when they clearly knew they were going to have problems.

Source: Windows Central / Twitter

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News Editor, very inappropriate, probs fancies your dad.

11 Comments

  1. “might not arrive until the start of 2021” I would be really p***ed off if it was me. There’ll be loads of disappointed folk who be pretty angry with Amazon.

    I received a receipt of payment for my PS5 etc yesterday (not ordered from Amazon) so I should hopefully get all my goodies on launch day.

  2. Got my PS5 pre-ordered via Amazon. It’s not looking good, is it…

    • I would like to think that the vast majority of pre-orders will be delivered on release day.
      I’ll keep my fingers crossed for you :)

  3. Try this out for size – put a placeholder down in April or the PS5 and 3D headset, pre-ordered Spiderman, Demon Souls and Godfall a few months later. Paid (as requested) for the console and headset once “day one” had been confirmed on 21st Oct. Logged in today to cancel Demon Souls and pay for the other games, which only just yesterday had apparently been moved into one big bundle with the console. So now the entire bundle reads as £550 paid but £200 owing with only one “remove pre-order” button likely meaning cancel the lot! And this morning an email to say the PS5 had been cancelled due to lack of payment!!!!!!!!

  4. That’s a bummer to say the least.
    I would get in contact with them ASAP to hopefully salvage your pre-order.

    • I’ve raised a ticket. Odd thing is it is still showing up in my pre-orders as a bundle, but I also have an email to say it was cancelled yesterday. Needless to say we are in panic mode, which we also feel a little guilty about as there are far worse things happening in the world.
      On the article though – it would be most annoying to be told an order was delayed by so much, along with the anticipation there is the fact that they have taken the money from people and Amazon aren’t exactly a small company with little delivery experience

    • Entire pre-order was just removed! The money put back into my online wallet! Fuming

    • All sorted! Somebody at Shopto looked into it and reassured me that all is ok! Whilst the games have been added to the console to form a bundle, the console and headset which I paid for last month are secure and I just need to pay for the games later. Have to say, that whilst everything is so busy and messy right now – they came through good and proper and handled my grumblings well

      • Glad it’s all sorted.
        I’ve bought all my consoles from the PS2 and nearly all my games etc from ShopTo and have had very few issues, which have been solved pretty quickly after contacting them.

  5. Damn that’s not good, really unfortunate for those affected

  6. Same issue here with Amazon australia. I received an email yesterday with an estimated delivery notice between 15th to 16th October.
    Although it’s not that bad but surely they could of made a little more effort. Same scenario with Miles morales.
    People have started receiving these emails today none of which will be getting their ps5 on the day.
    There will be a lot of peeved off people that’s for sure.

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