It seems Amazon are having worldwide logistical problems as they have been informing customers who have had an Xbox Series X|S pre-ordered for months that they may not be delivered today, November 10th, launch day. Those over in the US seem to have the worst deal as Amazon are suggesting the console might not arrive until the start of 2021.
We’re contacting you with an update regarding your order of Xbox Series X. We expect to ship your console in the coming weeks as we receive more inventory in November and December. At this time, we anticipate that you will receive your Xbox Series X by 12/31 or before. We are making every effort to get it to you as soon as possible and apologize for any inconvenience
Yikes, I pre-ordered a Series X from Amazon minutes after it went live…and now they say I will get it by 12/31 !
Thankfully my MSFT store order is coming tomorrow. pic.twitter.com/7cL6vbHxjj
— Brad Sams (@bdsams) November 9, 2020
Over here the UK the delays seem to be shorter but people are still miffed that Amazon have moved the delivery date at such short notice, with many having taking the day off to accept the delivery including industry professionals.
Good work @AmazonUK. No problem taking my money yesterday but you’re taking an extra day to dispatch my Xbox Series X even though it was ‘being prepared’ all yesterday 🙄 and I have work to do dependent on its arrival. Just to make it even worse.
— Jennifer Allen (@jenjeahaly) November 10, 2020
@AmazonUK my Xbox left St Helen’s this morning at the exact same time as another parcel of mine, which arrived in Chester 3 hours ago. The Xbox has not. It now has changed from “delivery before 8pm” to arriving Tuesday”. What’s happening?
— Chuckie Egg (@Chuckieegg007) November 10, 2020
It’s not just the consoles that are being delayed, Amazon are also warning that launch day games such as The Falconeer are also suffering server delays and may not arrive until 2021. This message has been sent to one of the TSA Staff.
According to this unverified conversation with Amazon UK help, they have, well, screwed up massively, and not got the right number of consoles in the their fulfilment centres.
If you pre-ordered an Xbox Series X from Amazon UK and it's not been dispatched yet. Don't expect one today, it won't be happening. "Low stock in fulfilment centres" not like I live in one of the UK's biggest and most commercial boroughs or anything. pic.twitter.com/xBIFDXD2Dt
— The Gamer Guy (@GameNewsDiscuss) November 10, 2020
Although the PlayStation 5 does not launch in the UK until November 19th the new DualSense controller and all the games should ship in two days, on the 12th. PlayStation 5 customers will be hoping Amazon do a better job then, and indeed on launch day when their delivery system will be under even more pressure as the PS5 is larger than the Xbox Series X, meaning even fewer consoles can be transported in each delivery van.
UPDATE: Amazon continue to annoy people by tweeting a competition to win an Xbox series X, even though they cant deliver them to people who paid for them.
Your chance to win the ultimate gaming setup + other next-generation prizes. Click on the link or search #POWERYOURDREAMS on https://t.co/ePVGj5VCbB to be in with a chance to win: https://t.co/ysRMWtgheS
*Terms & Conditions Apply pic.twitter.com/WFMVq0GfY5
— Amazon.co.uk (@AmazonUK) November 10, 2020
Hello, you may not receive this item on the day it's released due to high demand. We're making every effort to get the item to you as soon as possible. ^JC
— Amazon Help (@AmazonHelp) November 10, 2020
UPDATE: A Microsoft spokesperson has given a statement to GamesIndustry.biz
We have seen overwhelming global demand from our fans for the next generation of Xbox and are working tirelessly with our retail partners to replenish Xbox hardware as quickly as possible.
I don’t think that’s really the problem, everyone knew there would be high demand, the problem is that retailers are changing delivery dates on the day teh consoles should be delivered, rather than weeks ago when they clearly knew they were going to have problems.