Microsoft confessed yesterday to being aware of a new error some gamers are experiencing relating to disc read issues.
Apparently, a recent change in the way each Xbox reads the data on the disc is giving some gamers a ‘disc-unreadable’ error. Microsoft was quick to come out and clarify the situation.
“… this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360. This issue is unrelated to the upcoming release that has been in public beta.”
Not only did they profess to know about the issue but they’re apparently already working on making it right for their customers that have experienced problems.
If you’re one of the few that has been affected by this issue, you can call up Microsoft and have them replace your console with a new one at no charge.
Not only that, but they apparently have a way of detecting this issue over Xbox Live and have started reaching out to those inconvenienced by this error to get the ball rolling on a replacement.
Good to see them handling the situation the right way.
Source: Eurogamer
stonyk
Interesting. This is good work from M$ – excellent idea to replace the console.
I wonder if the reason is because Sony has caught up in sales figures so it’s a good way to improve numbers ;-)
colmshan1990
How long has this been going on if they thought to put a way to detect this failure over xbox live?
That suggests a very long delay in dealing with this, perhaps even worse than the other company to screw up publically recently.
Still, at least they’re dealing with it.
Sad Panda
How funny would it be if those affected turned out to be COD jockeys that jumped ship when the PSN went down. Highly unlikely and wishful thinking on my part. But funny scenario all the same.
colmshan1990
I’d love it.
I hear that there’s a COD game on the Wii?
Or the DS?
(The PC too, bur playing a FPS on PC is sooo 1990’s.) :P
wearejimbo
I once purchased Lost Odyssey and had to return it 3 times because all 3 copies had read errors on disk 4. Never did get to play that game.
Boomshanks
“If you’re one of the few that has been affected by this issue, you can call up Microsoft and have them replace your console with a new one at no charge.”
Am I the only one who thinks Microsoft has a secret underground lab full of 360’s they can return to customers who send in their broken one? They’ve been having to do this for quite a while now.
Foxhound_Solid
Ps3 and 360 issues. Dammmmnnn.