SCEE Seek To Clarify The Announcement Delay

Sony, we assume, must be fans of the Barenaked Ladies, having taken a week since the PSN went down to actually letting their customer base know what’s going on.  Well, pretty much a week, give or take a day.

Nick Caplin, head of communications at SCEE, has posted on the blog regarding this delay.

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“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised,” he said. “We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.”

“It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.”

The reaction to the news has split Sony’s customer base: some are furious at the way this has been handled from Sony, some are worried about their credit card details or ID theft, and some are nonchalant about the whole thing.

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40 Comments

  1. I’m a bit worried about my creditcard information.. but all of the other personal stuff… Anyone can google my name/email address or whatever and find out most about me. No need to ‘steal’ that information from Sony really.

    • Unfortunately all too true for a lot of the “Facebook Generation”, doesn’t change that’s it not a good thing or that Sony should have been more careful.

      • its been happening for years this name & address stealing people will go in your bin for it.

      • Always shred!

      • very true but it still happens they will just steal the mail before it arrives there are so many ways these ID thieves can find out who you are.

    • First thing I did was phone Credit Card company this morning, they were aware obviously because of the news and all acounts have been monitored. As a precaution they cancelled my card and will send out a new one, only took five minutes to do.

      I’ll now probably use PSN cards for future purchases, and in some ways this will be more benificial to me as they can be bought cheaper than face value on certain sites and will stop my impulse buying, which with a credit card was far to easy…

  2. I’m not gonna over react. What’s the point?! There’s nothing we can do but hope our details don’t get used! I’m not just gonna start hating Sony, shit happens! I’ll just wait patiently for the PSN to come back.

    • feel the same way not like they did it on purpose.

    • Same here like i said earlier in todays world these things happen everything can be hacked

    • Here, here. This is exactly how I feel.

  3. Just one of those things sadly. I had no card details stored on my account, only personal details so heres hoping they dont get used [I will be sending off for my Credit Reports anyways].

    The Hackers are complete wankers and in the end are only hurting the consumers. Its a piss take.

    However I aint gonna hate Sony for it. I hope they get it sorted and the PSN comes back stronger and better.

  4. Exactly! Whats the point over reacting. It’s happened as it probably does with millions of other companies a year. I have to pretty much update my laptop every day to prevent this sort of thing happening

  5. So the delay in the release had nothing to do with waiting until the tablet was announced? Hmm.

  6. This happens all the time, to many companies with online payment services. I’m rather surprised it hasn’t happened before now to any of the big three to be honest, this just seems worse than it is because it adds on to Sony’s most recent misgivings regarding the PS3. I’ve moved some money around and I’m gonna inform my bank to go cautious. That’s all I can do really.

  7. I’ve changed all my passwords to other accounts just in case. Now just waiting to see if all the offline trophies i’ve earned will boost my profile up a level.

  8. I’m not thrilled about how Sony handled it but i’ll wait until PSN is back up and more details are made available.

  9. way too much overreaction about this, people have already changed credit cards, deleted email accounts, changed house, had finger and eye transplants…(ok the last few not so much)…

    it’s not like SONY just left this information on a bus/train for anyone to obtain, it was secure, but, that is what hackers do, break through security, people hate sony for taking PSN down, but, rational thinking people understand why, and agree with the decision (though frustrating as it is)

    your CC account has it’s own protection for this very occasion, your name and address can be easily obtained from other sources.

    the only REAL problem here, is that passwords and emails may or may not have been obtained, so, as soon as PSN comes back online, change your passwords, make sure they are as unique as possible.

    it’s not being nonchalant about it, it’s just rational thinking, and not overreacting saying you’re going to burn sony headquarters to the ground, or you’re going to jump in front of a bus to prove sony made mistakes.

  10. I might be asking some stupid questions here but what was actually hacked, Ok so I know the PSN was but is that for all regions or just one and the others taken down to be safe, are all the details for the world wide users stored in one place, or by SCE region? I wonder if there is more risk for certain regions users than another, for instance if the hacker is US based will they be focusing on the data they can use in there own country easily, likewise Asia or EU.

    • Surprisingly (cough) Sony aren’t saying.

      • Well I have three accounts US, Japan, UK each tied to a different e-mail address. So far only the US account e-mail has received an official e-mail from Sony about the hack.

      • I have about 4 accounts (2 US ones I think – I lost the password to one) but no e-mails yet.

    • Good point. This would be nice to know.

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