Sony, we assume, must be fans of the Barenaked Ladies, having taken a week since the PSN went down to actually letting their customer base know what’s going on. Well, pretty much a week, give or take a day.
Nick Caplin, head of communications at SCEE, has posted on the blog regarding this delay.
“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised,” he said. “We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.”
“It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.”
The reaction to the news has split Sony’s customer base: some are furious at the way this has been handled from Sony, some are worried about their credit card details or ID theft, and some are nonchalant about the whole thing.