Some PSN Services To Return ‘This Week’

In a press release posted on the EU Blog, Sony has said that some PSN services will return this week, although the Store will be later.

Services up soon, then, include:

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• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality

They also talk about the increased security measures, including a new firmware which will force a reset and will require access to the email address for that account OR access to the PS3 that account was set up on.

In addition, Sony have:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

To tempt people back onto the PSN, Sony are working to provide some adde value and goodies. These aren’t concrete yet, but for those that like bulletpointed lists, these will be based around PlayStation Plus and include:

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

It’s not apparent from the press release what the hackers actually got, we’ll probably never find out the exact details, but does the above satisfy you guys?

Let us know in the comments…

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226 Comments

  1. yes i am satisfied they did all they could to prevent it and are doing more than most in the aftermath.

  2. Well cant grumble at that in my opinion. Nice one sony

    • It seems almost worth it that this happened.

  3. The execs also bowed multiple times for loooong periods in apology on stage. Kaz also said: “We apologise deeply for causing great unease and trouble to our users.”

    Nice to finally get an actual apology instead of the usual “We deeply regret …” line.

    The “Welcome Back” initiative is exactly what I thought/said it would be: PS+ for everyone plus some free content. The press release is still incredibly formal and really doesn’t offer any new information. Also, restoration is going to be phased so I guarantee that some regional networks are going to be dark days after the first countries come online.

    And still no definitive date. Of course, someone will quickly reply to this comment quoting a confirmed date, which hasn’t been confirmed. “This Week”. Could be Friday for all we know.

    • Apologising, Japanese style.

      http://yfrog.com/gykbgwzj

      • They look ready for a Samurai to enter stage left and lob off their heads :-O

      • I had been wondering if something like that would happen. I was remembering a documentary about disgrraced japanese businessmen being forced to stand in a public place holding a placard or shouting out their failings as punishment. Thankfully Harakiri is no longer practised! :O

        And for someone like Kaz Hirai, a leading and respected businessman to bow like this carries some weight for me and i can only respect him for that.
        Overall, i’m happy that Sony are doing their utmost to make up for and prevent this type of thing happening again, but i would still like to know more details about the intrusion.

    • Better than nothing right. I mean at least they have said what they are implementing to make sure it is less likely to happen again. I can never say never.

    • ps+ for all for 30days is good, however 30 days free for existing ps+ customers is not fair, the reason i say this is because we’ve lost 2+ weeks of our PAID service and i will receive the same as others who did not pay.
      Anyone else agree??? or i am gonna have to write this harsh letter to sony on my own!! ;)

      • On your own dude. We missed two weeks. If you missed out on the mid-months content, your fault for missing it. Personally, I’m very happy with 30 extra free days. Thank You Sony for the great programme.

      • i think you missed my point its not the content that bothers me, it the fact that PS+ customers paid money out and others did not, yet we all receive the same compensation. bit like 2 blokes having they’re car stolen one with a lambo the other with a tata and they both receive the same type of car back, i.e 2 lambo or 2 tata. extreme i know but just wanted the point clear

      • That car analogy’s rubbish, sure you’re paying more, but what have you missed out on more than non ps+ members, you can’t use your discounts right now, but no-one can buy anything, you can’t use your auto downloads for patches, but there haven’t been any, the only thing you could complain about more is the cloud based saves and that’s it

      • and so we’re back to my point, right the letter on your own.

      • you’re really concerned about the price differential on 2 weeks of free ps+ service? I mean, what, PSN service is around a dollar a week, and you’re complaining about $2 worth of service? Really?

      • (Maybe U People Put Extra Thought Sorry). $2 is what its all about, times are hard, lol!! its the principle not the money, i’m not losing sleep over it just highlighting that a premium service is not so premium. calm down peps..

  4. And the Store will be up “By the end of the month” :(

    • I think it will be weeks before everyone is back to normal. Nice to hear that the data centre move was always planned. It sounds to me, someone with over a decade of IT experience before people start questioning my knowledge of the area, that Sony had in place measures to improve their security in relation to the ongoing Anon threat. It just looks like they didn’t implement these changes in time. As someone who’s worked for large multinational corporations I can appreciate how slow it can be turning the ship. Still, security updates should be the one thing that quickly gets turned around.

      • There was an article on gi.biz with a security firm which said something like 80% of all large scale data breaches happen with internal assistance, that made me wonder if the data centre move was anything to do with that

      • Do you remember if it said if it was intentional “internal assistance! ?

        If you read up on Kevin Mitchnik (spelling?) you’ll see that what he’s “famous” for is mostly using social engineering to gain access.

      • In the statement, it says they’re just bringing forward the move to a new data centre which had been under construction for many months already.

        In other words, the hack happened, they realised they’d have to reconstruct a lot of the server code to be more secure, so decided to get some other things out of the way at the same time.

        If it was an inside job, a new facility isn’t going to help against having a total shit on the staff who can analyse the security and find a new little hole. The weakest spot in almost any security system are the humans with access. Chances are most of the staff will be brought over from the old facility, and so they’re transferring the biggest weak spot over.

  5. Nice work Sony! Nuff said.

  6. I’m satisfied. What seems to have largely been forgotten with all the venom being spat at Sony is that they were ATTACKED. They didn’t LET this happen, it happened TO them (and us). You don’t go after the person that got mugged do you? No, You go after the mugger. Don’t get me wrong, Sony are certainly responsible for the security of our details but at the risk of belaboring the metaphor, when a bank gets robbed you don’t blame the bank, you blame the bank robbers (or in this case the hackers) and that who is the target of my anger, not Sony.

    • This. It’s too easy for people to blame Sony because they’re a corporation which to some people makes them evil.

    • What if the bank forgot to lock the vault? Sure, the culprits are those who then waltz into the open vault, but people’s anger at Sony is not because they were hacked, it’s because they didn’t conform to standard business practices (encrypting passwords for one) when it came to protecting its costumers.

      Please, I’m not angry Sony were hacked. But I don’t fully blame the hackers. A modicum of blame is on Sony. If you KNOW hackers have targeted you, make sure everything is encrypted. I’m sorry, but that’s just common sense to me. CC details were encrypted. Personal data wasn’t. It should have been. That’s what I’m angry at Sony about. I trusted them with my data. They didn’t do everything they should have done.

      And saying “everyone gets hacked” only proves my point. Then everything should be encrypted.

      • Actually from what iv been reading around the net over the last few days and various interviews with security experts encrypting personal details and passwords is very far from the norm.

        Even banks dont encrypt personal detail according to one guy who worked on software for various banks.

        Apparently passwords on PSN whilst not encrypted were hashed, thats according to the press conference this morning

      • @Kovacs – you’d like everything to be encrypted? Ok fair enough, get yourself an old 9600 bps modem from the early nineties, and browse the net using it….. Welcome to your Internet future under your new encryption-happy overlords.

        Encryption/decryption is time-consuming and inefficient.

      • There are no details on PSN that can’t be found using a few basic searches.Should Google be encrypted?

      • @Panther (or anyone) is that confirmed that the passwords were hashed? Does that mean they are also safe?

      • They were hashed yes, and that makes it safe.
        Also, the personal details and the hashed passwords were in completely different places, without their being any link between them.

      • Passwords weren’t hashed, this is why they got the passwords as announced by Sony in their initial proper announcement. One of the many security failings…

        Like I said yesterday, I can’t believe that some people on TSA are happy with Sony shutting the door after the horse has bolted, having done very little before hand to make sure our data protections “was taken seriously”, thankfully this isn’t a feeling replicated around the rest of the Internet.

        All of the security measure outlined today should have been part of the inception of the PSN. Disgraceful lack of care & shows Sony took it very, very far from seriously.

      • Maybe people realise that no amount of whinging is going to change anything. Also acceptance of the situation is not the same thing as being happy with the situation. I’m not happy about what has happened, but I accept it.

        The only real way to make yourself heard for someone like myself is to boycott Sony products and I myself don’t want to be without my PS3.

      • cc_star: Passwords weren’t hashed, this is why they got the passwords as announced by Sony in their initial proper announcement. One of the many security failings…

        From the press conference several hours ago…

        3:01 JST: Sony decided to correct an earlier statement, saying that PSN passwords were not encrypted but rather hashed.

        Link: http://www.engadget.com/2011/05/01/sonys-kaz-hirai-will-address-playstation-network-hack-at-1am-et/

        I’m thankful most people on TSA aren’t over reacting like you cc_star. It must be a nice utopia you live in where any business can snap their fingers and create impenetrable security and/or a complete risk environment. How do you know Sony didn’t take security very seriously? How do you know they didn’t care? Do you honestly think they wanted this to happen?

        What you’ve done is get yourself so riled up over this you can’t see it without your rage goggles on.

        Seeing as Sony are going to pay for you to change your CC and get identity theft monitoring perhaps you might be able to calm down a little eh?

      • @Jesse, thanks for the link, that was what I was after really. So if a password is hashed, does that mean for all intensive purposes it is unreadable?

        I am still annoyed at Sony for the hassle they have caused, and the potential risks I have to be (more) aware of now, but as others have said what’s done is done. You just have to decide now whether you trust that they will strengthen their security enough to protect against future attacks.

        They have apologised, addressed their security, they are offering compensation, what more do people want?

      • What a load of horsecrap as per usual @JesseDeya

        There’s nothing in the link about ID protection being paid for

        They said they could look at card replacement costs being paid for (which is of no relevance to the end user anyway, because banks cover that cost as far as we’re concerned, although they would naturally charge the source of the data leak, Sony in this case, so that’s nothing over & above what they’d be compelled to do

        I accept Sony can do no wrong in your eyes & therefore it is a complete waste of my time me ever reading one of your comments, you can’t even see the points I made and are 100% happy about doors being shut after horses bolted.

        I’m not over-reacting, the lack of flags being raised as somone leached hundreds of GBs of user data (remember Sony take the protection of this data seriously(?)) from their systems over the course of several days, along wit the lack of industry standard protection of passwords & security questions is nothing short of absolutely disgraceful. questions also remain over why some servers on the PSN are unprotected and are shown to be running out of data server software & an OS with known vulnerabilities.

        Everything they’ve suggested doing in the future, other companies that do take data protection seriously (and mean it) design into their company networks from the very start.

        Like @Kronik76 says the only course of action is boycotting Sony & future Sony products, but I’ve got hundreds or thousands of pounds of investment tied into mine, so it would be akin to cutting my nose off to spite my face.

        I am extremely happy Sony have apologised, many times in fact, they were also very good and very sincere apologies… That means a million times more to me than a hundred promises about what they’ll do in future or some ‘freebies’ that do nothing to help protect an identity that I’ve been so careful to protect.

      • Right, found a line in another article where they do mention about compensating people for Identity Protection, although that’s to be determined at a local level

      • @cc_star: I thought that hashing passwords was the industry standard, isn’t JesseDeya saying that Sony have confirmed they were hashed? (As far as I know the security questions were unencrypted though, so that’s still bad)

        Also, related to the engadget link, its a bit unfortunate that Sony gave the conference in Japanese, as the katakana that look like smiley faces (シ,ソ,ツ,etc) make it look less sincere to Western audiences! (is this a problem in Japan, does anyone know?)

      • Why boycott Sony? As many people say, yes their security should have been better, and yes they’ve messed up big time and I am sure they feel sick about it. But regardless of whether the security was poor or not, doesn’t make it OK for someone to go in and take everyone’s personal information. We seem to like analogies about this so…If I ask a friend of mine to bring me my passport because I left it at his house, but en-route to bringing it to me, he is mugged and all possessions he holds are taken, do I boycott our friendship because he hadn’t taken Karate lessons??? Sony messed up, they are sorry for it, and they are improving the situation and giving out some freebies to apologise for it. They didn’t do it on purpose, and from what I read their valuation has dropped £1.5bn

      • @cc_star: Well that was pretty much the rage goggle induced rant I thought you might trot out.

        Kind of embarrassing you accuse me of sprouting “horsecrap” and _then_ actually bother to check your facts (ie: the very thing I was correcting you on in the first place).

        I’m not here (on TSA) to argue, quite the contrary, I come here because it is normally a bastion of sanity in an otherwise bipolar gaming community. It’s for that very reason that I find you, as a TSA author, particularly perplexing. You’re definitely making more out of this than needs be but worse, you refuse to accept that many of us aren’t nearly as worried about the sky falling. In fact, as time goes on it seems less and less likely there’ll be much personal fallout from this. Credit cards were encrypted, CVV2s weren’t stored and passwords were hashed. So they have my name, address, email and DOB… nothing you couldn’t get in a few hours of googling anyway. Yes it’s a serious breach, no, it’s not the end of the world.

        I only bothered replying to this post because you were posting bogus information (ie: passwords weren’t hashed), I never said Sony can’t do any wrong, nor that I’m 100% happy… but jumping to conclusions seems to be your forte so I’ll leave you with it.

      • According to the press conference, well… at least the translator said that It’s a possibility that security questions were not taken.

      • @robeagle.

        Whether or not you blame Sony or the hacker for the details being stolen is irrelevant. Sony have been careless and didn’t have adequete protection. This is true of any company that has been hacked and lost personal details.

      • For the record, and since noone else has said it:
        JesseDeya, thank you for being a voice of reason.

        CCStar — you’re overreacting. Do you have a right to be mad? Certainly. But within reason, and imho you’re beyond that point.

        Any data system is hackable, given time, energy, and skill. That a system gets hacked is not necessarily an indication that the protection was insufficient — that very well might be the case, but the other option is simply that the hacker had skill and found a new exploit.

      • So, do you guys think that server software not being updated for 2 years is taking security seriously? Do you think it shows even a basic respect for the personal information of its userbase?

        Keeping your **** updated is network security 101. As a big company, you know you’re going to be attacked, and having software with 2 years worth of known (and unknown) vulnerabilities is not going to help you, I’m honestly shocked it didn’t happen sooner.

    • I completely agree with you and think your points are very well put.

  7. Think you need to mention that they said “there is no evidence that credit card information” since that’s an important part rather than just saying there was no word on what has been taken because that’s not actually true.

  8. I like the bonus features. Thanks, Sony! However, I want the Store up as soon as possible, not at the end of the month. I need Joe Danger. :)

    • Yes you do, fantastic game!

      • I was going to buy it just before the PSN went down. :(

      • Agreed, great game Joe Danger. The best score chaser game I have played.

    • I need Outland :(

  9. Won’t the free PS+ content get removed once the month finishes. Id rather have unconditional free stuff.

    • Not if you renew. I’m sure they will also extend the 15 months for the price of 12 offer.

      • I certainly hope they do keep that offer avaivable for some more time, as I was looking into getting Plus through that very deal.

    • Not if you renew. I’m sure they will also extend the 15 months for the price of 12 offer.

    • im pretty sure the free stuff is yours forever once downlaoded even if your subscription lapses my friend ;)

      • I hope you are correct, if its untrue then SONY would be giving with one hand but taking away with the other :)

      • Unfortunately you can’t play the games once your subscription has run out.

      • Items you purchase at discounted PS+ rates are yours to keep, free content such as games expires at the end of your subscription

      • I’m pretty sure that that is true, free games, once your subscription runs out, become locked until you resubscribe, which is fair.

        all discounted games are yours to play forever, as you paid money for them.

        http://blog.eu.playstation.com/2010/06/23/playstation-plus-explained/

        “Once downloaded, these games are yours to keep and play as long as you are a member of PlayStation Plus. If your subscription lapses and then you re-subscribe the games you have already downloaded will reactivate, so you still have access to them. Additionally, if you delete one of these titles from your PS3 but decide you want to get it back then you can re-download from the Plus section of the Store if the games is still there, or, if the game has expired from the Plus section of the Store, then you can simply search for it on the Store and download it again at no extra cost.”

    • As far as I know it depends on the following. If the free (aka 100% discount) content is a ‘full game’ or ‘Premium Game Element’ (e.g., PS Home Private Members Club), it will expire at the end of your subscription (in this case, 30 days). If the ‘free’ content is a theme, avatar, or game add-on (that includes DLC), then it won’t have an expiry date (therefore still usable after your subscription has ended).

      Remember, although the ‘free’ full games and PGEs content will expire at the end of your sub, if you decide to subscribe at some point, the content should simply reactivate.

    • Ok so it might be permanent if its free content and not 100% discount content.

      • Free = 100% discount, Sony use the term ‘100% discount’ since it’s technically not free, but rather included in the price of the PS+ subscription (which in this case is actually free).

        Basically: ‘free’ DLC, themes, and avatars are for keeps; ‘free’ full games and premium game elements aren’t.

        It’s kind of complicated since originally DLC (like Killzone 2 map packs) were considered premium game elements, but aren’t anymore.

  10. I think the loyalty scheme will be similar to the PSP Go one where you can download a set number of items free out of a larger selection. I expect it to be PSN games and include Wipeout and Fat Princess amongst others; probably LBP or Modnation Racers since that was recently added as a download.

    • There will, most likely, also be PSP compensation as they were affected by downtime and info theft but not all have PS3’s too, so, Sony will HAVE to give PSP stuff too.

      • Minis and PS1 games then as well. Maybe some PSP Classics added into the list as well since that’s what the PSP loyalty scheme turned into.

      • Interested about these “additional offerings” in the coming weeks… hmm, what could they be. I am already a Plus sub so, I HOPE they extend the 15 months offer and the April content as I was planning to buy the 15 months offer and also, I have not downloaded the “April mid-month treats”.

        So, it looks like 16 months of Plus will soon be added for me.

    • But wait, is this for every single account? Because that would mean all of us with US accounts, etc would be able to get multiple games :/

      • Great lol :D

      • That would be neat if i could remember the email passwords for those accounts as their respective PSN passwords will have to be reset also. :-|

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