Assassin’s Creed Unity Season Pass Pulled As Ubisoft Offers Compensation

As a way of apologising for the poor state of Assassin’s Creed Unity at launch, Ubisoft have embarked on a fairly major round of compensation for those that have bought the game, and additionally to those that bought the season pass.

Writing on the Assassin’s Creed bug tracking blog, Ubisoft Montreal & Toronto CEO Yannis Mallat said:

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Unfortunately, at launch, the overall quality of the game was diminished by bugs and unexpected technical issues. I want to sincerely apologize on behalf of Ubisoft and the entire Assassin’s Creed team. These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest potential.

We’ve been working hard to fix the problems players are reporting, and the patches we have released so far have resolved many of them. Today, we’re releasing our third patch, which fixes a variety of specific issues related to the game’s stability and performance, matchmaking and connectivity, gameplay and menus. You can find the release notes on that patch here: Patch 3 Notes

Continuing, he then announced that to show their appreciation for those that did buy the game, the upcoming Dead Kings DLC would be made free to all those with the game. Season pass holders will still get the other planned content, such as Assassin’s Creed Chronicles: China, but will additionally be given the choice of a free copy of the following Ubisoft games:

  • The Crew
  • Far Cry 4
  • Watch Dogs
  • Assassin’s Creed Black Flag
  • Rayman Legends
  • Just Dance 2015

Details of how to claim your free game will be made clear soon, and you can read more about this in the FAQ that Ubisoft have posted, but the season pass has now been removed from sale (despite still having a listing on the PSN store), presumably to prevent abusing this system. After all, they don’t want to let everyone get Far Cry 4 for £23.99, just the people that deserve it.

With Ubisoft still grappling with making Assassin’s Creed Unity fit for purpose after a difficult launch, it’s good to see that they are very aware of the negative impact that this has had within their fanbase and are trying to make things right.

Source: Assassin’s Creed Unity Live Updates, Season Pass Offer FAQ

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17 Comments

  1. Getting Far Cry 4 isn’t a bad bonus for those who don’t have it.

  2. It’s a great gesture, really well done and hats off to Ubi for that, I just wish they left the season pass open for purchase for just another hour or so to give me a chance to get in on far cry for a bargain price!

  3. As I’ve said in other threads, I’ve experienced next to no issues with this game, so getting the dlc for free is a proper touch! And getting Far Cry 4 for free if you’d got the season pass is incredibly generous of Ubisoft.

  4. A great way to compensate! Duly noted Ubisoft.

  5. Nice gesture.

    There’s been a lot of apologising going on lately with this, Driveclub and Halo all having big problems. Hopefully the industry takes this on board and re-evaluates the practice of hitting release dates no matter what the state of the game (or how thoroughly its been tested)

    • The consequences need to be significant enough for them to seriously think about how they do things. I don’t know how sales are for AC:U, but review scores were lower than average for an AC game. Driveclub and Halo have/are selling well too.

      Internet hate/hype is powerful aswell and Ubisoft will do well to reverse the momentum methinks, although FC4 was a timely shot in the arm.

      • I think Unity was the first AC title to not go to number 1, Driveclub left the charts pretty quickly, so I think the general bad rep these games are getting is affecting sales. I was going to get Unity but decided not to for now after all the horror stories.

  6. Of all the times I choose this one not to pick up the season pass as soon as the game comes out….

  7. So the missus wants Just Dance, I’m eyeing Far Cry….

  8. Now in no way should it detract from releasing the game in the state it was but that is excellent customer service…and I applaud it.

    Creative Assembly (yes they are still annoying me) take note…Alien Isolation was unplayable until 6 weeks and 3 patches later one of which had to be pulled because it borked your save…and they offered nothing…

    • You’re still upset about Alien? I still can’t get over the platinum trophy on EA’s FIFA Football (Vita) being glitched. Been waiting three years for a patch…expect it any day now

  9. Game had the season pass preprinted cards for £23.99 and it’s still on their site.

    Just saying…

  10. Good on Ubi, but I think there are too many games (and other software too) that are released with too many bugs etc. There was a time in the PS3’s lifeline, about 1 year after launch, that a lot of games were released with loads of bugs but that got better through time. I thought those days were over, apparently not!

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