Hundreds of people on Twitter are reporting that they have managed to purchase as console from UK retailer Argos but have not received the confirmation email for the order. Many others are saying the money has gone out of their bank account but is in a status of ‘pending’.
A screenshot from an online chat with Argos suggests that if the purchasers have not received the email within two hours then they will not get a console.
— Geordie Atom 👑 (@AtomGeordie) September 18, 2020
Those whose consoles have been cancelled are very annoyed that they can’t get the money back straight away.
Has anyone else been scammed by Argos Online this morning? You pay for an order – Playstation PS5 and then the website sends a error message. They take the money from your bank account and then refuse to give it back the same day! @PlayStation @PlayStationUK @Argos_Online
— Maggie (@flowergirlmags) September 18, 2020
The Argos website also seems to be struggling and crashing half way through orders
Got literally to the final part, had entered all my delivery details and they’d taken my payment then i got this message ffs. How about you? pic.twitter.com/Gh2nCCeuLB
— Henry ❗️ (@_martial9_) September 18, 2020
There are also reports of Very cancelling preorders. Here is the message that was posted on HotUKDeals from Very.
Hi thank you for your recent order on 17/09/20 for PlayStation 5 console / accessories. Unfortunately, due to extremely high demand and limited availability, your order has been cancelled. We apologise for any disappointment caused. More stock will be made available on the site as it is allocated, so please come back and check. Please be aware, any stock will be VERY LIMITED and will only be available for a short time. Thanks
This message was also reported on Twitter.
@verynetwork taken my money, I didn’t buy another as I thought I had an allocation and now you’ve cancelled my PS5 order?! awful! Why would you do that, now I can’t afford another until this is refunded!!!! pic.twitter.com/CLBhVfdTib
— AB (@Adam__Baines) September 18, 2020
It seems that John Lewis are also cancelling preorders, this screenshot was posted on HotUKDeals
It seems that the retailers were not aware that there would be huge demand for the console and many have sold far to many in advance. We are trying to keep on top of where you can buy a console, for more information on that click here.
At present two retailers still seem to have not opened pre-orders.
- CoolShop – Has a page for the PS5 and lists some accessories and games for pre-order, but no consoles.
- Carphonewarehouse – Register your interest, nothing on sale.