UK retailer Argos is having problems with PS5 preorders, Very and John Lewis cancelling preorders

Hundreds of people on Twitter are reporting that they have managed to purchase as console from UK retailer Argos but have not received the confirmation email for the order. Many others are saying the money has gone out of their bank account but is in a status of ‘pending’.

A screenshot from an online chat with Argos suggests that if the purchasers have not received the email within two hours then they will not get a console.

Those whose consoles have been cancelled are very annoyed that they can’t get the money back straight away.

The Argos website also seems to be struggling and crashing half way through orders

There are also reports of Very cancelling preorders. Here is the message that was posted on HotUKDeals from Very.

Hi thank you for your recent order on 17/09/20 for PlayStation 5 console / accessories. Unfortunately, due to extremely high demand and limited availability, your order has been cancelled. We apologise for any disappointment caused. More stock will be made available on the site as it is allocated, so please come back and check. Please be aware, any stock will be VERY LIMITED and will only be available for a short time. Thanks

This message was also reported on Twitter.

It seems that John Lewis are also cancelling preorders, this screenshot was posted on HotUKDeals

It seems that the retailers were not aware that there would be huge demand for the console and many have sold far to many in advance. We are trying to keep on top of where you can buy a console, for more information on that click here.

At present two retailers still seem to have not opened pre-orders.

  • CoolShop – Has a page for the PS5 and lists some accessories and games for pre-order, but no consoles.
  • Carphonewarehouse – Register your interest, nothing on sale.

Source: HUKD / HUKD / Twitter / Twitter / Twitter / Twitter

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News Editor, very inappropriate, probs fancies your dad.


  1. Why doesn’t that surprise me?

    Argos are surprisingly still a thing after all these years, somehow having adapted quite well to modern ways of doing things. But their website never seems to cope very well when big things happen. And they’ve killed the Laminated Book of Dreams recently too.

    And John Lewis is staffed entirely by a bunch of smug twats who seem to think “We technically sort of own the company, so we don’t want to deal with customers, really”.

    • As one of those ‘smug twats’ – who nearly lost my job due to Covid after my branch was closed – I would like to thank you for your empathetic comment.

  2. Got my email from argos 5 minutes after buying i chose 7 months interest free ill have to check to see if any money has come out of my bank. Good luck to everyone else trying to get one

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