Sony, we assume, must be fans of the Barenaked Ladies, having taken a week since the PSN went down to actually letting their customer base know what’s going on. Well, pretty much a week, give or take a day.
Nick Caplin, head of communications at SCEE, has posted on the blog regarding this delay.
“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised,” he said. “We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.”
“It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.”
The reaction to the news has split Sony’s customer base: some are furious at the way this has been handled from Sony, some are worried about their credit card details or ID theft, and some are nonchalant about the whole thing.
jimmy-google
I’m wondering how the hackers will work out which information is genuine. I had 4 accounts set up and only 1 used real information. The other 3 were for other regions.
I wonder how many times they’ll try to use fake details before being caught.
oskwish
Shouldn’t we yell at the hacker(s) instead of Sony?
GTRsannin
Yeah that’s what i think too
John Malcolm
I’m glad reason is setting in, rather than hysterical pants-wetting, but just to be sure (sooner rather than later, and all that) I’ve cancelled my debit card and ordered a new one and also changed passwords left, right and centre. That way I’m ahead of the game if Sony announce that financial details have been compromised – I hope…
tom_lord
Well, this goes some way to explain the time line of events, yet no one is reading/commentating about this and even the mainstream press are taking the side that it’s all Sony’s fault :(
jimmy-google
This raises bigger questions about storing any data digitally. There will be question marks over any organisation or corporation with large user details. Wasn’t it the British government that sent thousands of individuals details on CD in the post, which was then lost?
Will donwload games, music, film etc… really be the future? Security can only go so far even if it’s done well. How long before some else on the scale of Sony also have a breach?
It was only last week that people found out that people using iOS4 on iphones/ipads have un-encrypted files that store the devices every movement stored on their computers. No company is above making mistakes and no data is 100% secure.
Mathematicool
The only thing I’m worried about is my password. I’m not worried about my credit card because I actually use my debit card for psn and that currently has very little money left on it (and I might just withdraw all of it just in case). The rest of my information is quite easily available if someone just asked a friend, so that could be stolen anyway.
marshaal5
People put more information on facebook for all to see than has been “possibly leaked” here. I have however requested a new credit card which they were only too happy to supply and will also change my psn password . Hackers are to blame here all those who defended certain people and organisations need to now wake up and smell the coffee they are helping no one but themselves. Would not be surprised if it was via one of these “homebrew ” enabled consoles that they got in.
Thechunkymunky
I’m getting my debit card sorted tomorrow, just in case :)
Luckily, every website i’m signed up to has a different password so don’t have to change anything there.
As for PSN, i’ll have a new email address and password at the ready the moment it comes back on.
Klart
At SONY:
You do realise the hacking and the terrible way you have informed us are the main headline on every news site in the world.
How come you still haven’t learned from your PR mistakes?
Always the same attitude: if we don’t say anything, maybe it will go away?
Well, it didn’t.
You just damaged yourselves terribly; not only because of the apparently unsufficient security but also because of the way you chose to treat the whole case.
Youles
There are 70+ million PSN users so hopefully the impact to most of us is minimal. Rather than encouraging us to change our passwords, perhaps they should have an update that makes it mandatory to change our password next time we log in to PSN…surely this would help to protect us AND them.
My only criticism of Sony is that I find it hard to believe they needed external investigators to discover that personal info was breached…surely they have the technology themselves. As they have to let us know by law if our details have been compromised, I feel like this might be a defensive statement on their part, and in fact they knew about this much earlier than 1 week!!
My only critasism of Sony is that I find it hard to beleive they needed external investigators to discover that personal info was breached…surely they have the technology themselves. As they have to let us know by law if our details have been compromised, I feel like this might be a defensive statement on their part, and in fact they knew about this much earlier than 1 week!!
cartman_101
psn when back up ?????